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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join Aimbridge, a leader in hospitality with a commitment to exceptional guest experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, career breaks, and uncapped incentives.
- Why this job: Perfect for those who love interacting with people and want to grow in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail are a must; experience with hotel software is a plus.
- Other info: You'll be part of a supportive team dedicated to creating memorable stays for our guests.
The predicted salary is between 20000 - 30000 £ per year.
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
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Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
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Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
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Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
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Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
As part of the Aimbridge team, you will have access to industry leading benefits that include
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Industry leading training and leadership development opportunities
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Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
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Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
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24/7 access to our employee assistance programme
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Staff meals on duty
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Career and lifestyle breaks – Allowing you to take time off for key life events.
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Free staff parking
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Uncapped incentives to reward you for your contributions
Hotel Receptionist employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarize yourself with common hotel management software like Opera or Fidelio. Having a basic understanding of these systems can give you an edge during the interview process and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will help you stand out as a candidate who can provide excellent customer service.
✨Tip Number 3
Pay attention to detail in your daily activities. Whether it's managing your own schedule or organizing tasks, demonstrating strong organizational skills in your personal life can translate well into the workplace.
✨Tip Number 4
Research the hotel’s brand standards and values. Understanding what the hotel stands for will not only help you align your answers during the interview but also show your genuine interest in providing an exceptional guest experience.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent verbal and written communication skills in your application. Provide examples of how you've successfully interacted with guests or colleagues in previous roles.
Showcase Organizational Abilities: Detail your experience in managing reservations and ensuring smooth operations at the front desk. Mention any specific tools or methods you use to stay organized and efficient.
Demonstrate Attention to Detail: Include examples that showcase your attention to detail, especially in handling guest information and bookings. Highlight any past experiences where your meticulousness led to positive outcomes.
Mention Technical Proficiency: If you have experience with hotel management software like Opera or Fidelio, be sure to mention it. Also, highlight your proficiency in Microsoft Office and any other relevant technical skills.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
Since you'll be interacting with guests and colleagues daily, it's crucial to demonstrate your excellent verbal and written communication skills during the interview. Practice common scenarios you might encounter at the front desk and how you would handle them.
✨Highlight Your Organizational Abilities
Discuss your experience in managing reservations and ensuring smooth operations. Provide examples of how you've effectively organized your workload in previous roles, as this will show your potential employer that you can handle the demands of the position.
✨Emphasize Attention to Detail
Mention specific instances where your attention to detail made a difference, such as catching booking errors or ensuring guest information was accurate. This will reassure the interviewer that you understand the importance of precision in this role.
✨Familiarize Yourself with Hotel Management Software
If you have experience with hotel management software like Opera or Fidelio, make sure to bring it up. If not, express your willingness to learn and adapt quickly to new technologies, as technical skills are essential for this position.
