Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality assurance and risk management in residential legal services.
- Company: Join a family-owned law firm with 20 years of excellence in property law.
- Benefits: Enjoy flexible working options, including hybrid and part-time schedules.
- Why this job: Shape the future of legal service quality in a supportive, innovative environment.
- Qualifications: Must be a qualified solicitor with 10+ years in residential legal services.
- Other info: Opportunity to influence strategic initiatives and work closely with leadership.
The predicted salary is between 43200 - 72000 £ per year.
Salary: Competitive, commensurate with experience
Contract Type: Permanent
Working Pattern: Full-time or Part-time with Flexible Options
Reports to: Managing Director
Team Leadership: Yes (1 direct report with potential for growth)
About the Company
Our client is a well-established, family-owned property law firm with over 20 years of excellence in residential legal services. With a team of 100 professionals, they are dedicated to delivering high-quality, people-focused service in the volume legal services industry.
The Opportunity
The firm is seeking a Head of Quality & Risk to play a pivotal role in ensuring the highest standards of legal service delivery. This individual will lead the Quality Assurance function, proactively identifying areas for improvement and implementing strategic initiatives, policies, and frameworks that enhance legal service quality.
Key Responsibilities
- Strategic Leadership: Develop and implement a robust Quality Framework to guide legal professionals in delivering service excellence.
- Claims & Complaints Management: Oversee the Claims Analyst, acting as an escalation point for serious cases and conducting thorough risk assessments.
- Risk & Compliance Oversight: Ensure controls, policies, and procedures are comprehensive, up-to-date, and effectively followed, maintaining compliance with SRA and AML requirements.
- Process & Performance Enhancement: Collaborate with legal teams to embed best practices, driving continuous improvement in service delivery.
- Training & Development: Design and deliver targeted training sessions to upskill teams, fostering a proactive approach to risk mitigation.
- Governance & Regulatory Roles: Assume responsibilities including Data Protection Officer (DPO), Money Laundering Reporting Officer (MLRO), and potentially Compliance Officer for Legal Practice (COLP).
- Stakeholder Communication: Keep leadership and teams informed about trends, risks, and areas for continuous improvement.
Candidate Profile
- Qualified Solicitor (England & Wales) with a minimum of 10 years in Residential Legal Services (Conveyancing / Remortgaging).
- Proven experience leading quality and risk initiatives.
- Strong knowledge of ID & AML controls, legal risk management, and regulatory requirements.
- A strategic thinker with the ability to collaborate across teams and influence senior leadership.
- Values-driven and aligned with the firm's core values.
The firm supports flexible working arrangements:
- Hybrid Working: Minimum office attendance required one day per week in Office.
- Flexible Hours: Both full-time and part-time options available, including condensed schedules.
Why Apply?
Shape the compliance, complaints, and quality risk strategy for a leading residential property law firm in Berkshire offering hybrid and flexible working patterns. This is an opportunity to shape a firm's quality strategy from the inside out, working with a supportive and collaborative executive team in a culture that prizes continuous improvement and innovation.
To apply without delay please email your CV in confidence, quoting reference LX 3111796.
Head Of Quality & Risk Management - Residential Legal Services employer: The Martin Veasey Partnership
Contact Detail:
The Martin Veasey Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Quality & Risk Management - Residential Legal Services
✨Tip Number 1
Familiarise yourself with the latest trends in quality and risk management within residential legal services. This will not only help you understand the current landscape but also allow you to speak confidently about how you can contribute to the firm's strategic goals during interviews.
✨Tip Number 2
Network with professionals in the legal sector, particularly those involved in quality assurance and risk management. Attend relevant industry events or webinars to make connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented quality frameworks or risk management strategies in your previous roles. Highlighting measurable outcomes will demonstrate your capability and align with the firm's focus on service excellence.
✨Tip Number 4
Research the firm’s values and culture thoroughly. Tailor your approach to reflect their commitment to high-quality service and continuous improvement, showing that you are not just a fit for the role but also for the organisation as a whole.
We think you need these skills to ace Head Of Quality & Risk Management - Residential Legal Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential legal services, particularly in quality and risk management. Use specific examples that demonstrate your leadership skills and strategic thinking.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your background aligns with the firm's values and your vision for enhancing their quality framework.
Highlight Relevant Qualifications: Clearly state your qualifications as a Solicitor and any additional certifications related to risk management or compliance. Emphasise your experience with ID & AML controls and regulatory requirements.
Showcase Leadership Experience: Provide examples of your previous leadership roles, especially those involving team development and training. Highlight any initiatives you led that resulted in improved service delivery or compliance.
How to prepare for a job interview at The Martin Veasey Partnership
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Quality & Risk Management position. Familiarise yourself with the key responsibilities and how they align with your experience in residential legal services.
✨Showcase Your Leadership Skills
As this role involves team leadership, be prepared to discuss your previous experiences in leading teams. Highlight specific examples where you successfully implemented quality assurance initiatives or improved compliance processes.
✨Demonstrate Strategic Thinking
The firm is looking for a strategic thinker. Be ready to share your thoughts on developing a robust Quality Framework and how you would approach risk management in a legal context. This will show your ability to think critically about the role.
✨Align with Company Values
Research the firm's core values and be prepared to discuss how your personal values align with theirs. This will demonstrate your commitment to their mission and culture, which is crucial for a leadership position.
