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- Tasks: Administer the Salesforce Partner Portal and support users with access and troubleshooting.
- Company: Join a leading multinational tech company known for innovative consumer electronics and services.
- Benefits: Enjoy a hybrid work model, competitive daily pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex challenges while enhancing user experiences.
- Qualifications: Experience in Salesforce administration and strong communication skills are essential.
- Other info: This role is open for a limited time; apply quickly to secure your chance!
You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Key Responsibilities
- Portal Administration: Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management. Maintain portal configurations, page layouts, and custom components to support evolving business needs.
- User Support & Enablement: Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed. Create and maintain user guides, training materials, and FAQs to enable effective self-service.
- System Maintenance & Improvements: Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience. Collaborate with developers and architects on technical changes and enhancements.
- Security & Compliance: Ensure secure and compliant access in accordance with client's data governance and security standards. Conduct regular audits and reviews of user access and system integrity.
- Stakeholder Collaboration: Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap. Participate in testing and validation of releases affecting the Partner Portal.
Key Requirements
- Proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals.
- Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility.
- Strong troubleshooting skills and a user-centric mindset.
- Excellent communication skills to engage with technical and non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Salesforce Administrator Certification (required).
- Experience Cloud (formerly Community Cloud) experience highly desirable.
- Previous experience in a global technology company or working with external partner ecosystems.
- Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation.
This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description: Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
Salesforce Partner Portal Administrator employer: Aquent
Contact Detail:
Aquent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Partner Portal Administrator
✨Tip Number 1
Familiarise yourself with Salesforce Partner Portal features and functionalities. Understanding how to manage user roles, permissions, and access will give you a significant edge during discussions with potential employers.
✨Tip Number 2
Network with current Salesforce administrators or join relevant online communities. Engaging with professionals in the field can provide insights into best practices and may even lead to job referrals.
✨Tip Number 3
Stay updated on the latest Salesforce updates and features, especially those related to Partner or Experience Cloud portals. This knowledge will demonstrate your commitment to continuous learning and adaptability.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved user experiences or streamlined processes in previous roles. Concrete examples will showcase your problem-solving skills and user-centric mindset, which are crucial for this position.
We think you need these skills to ace Salesforce Partner Portal Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Salesforce administration, particularly with Partner or Experience Cloud portals. Use specific examples that demonstrate your skills in user management, troubleshooting, and system maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the key responsibilities. Mention your experience with tools like JIRA and Confluence, and express your enthusiasm for working in a dynamic environment.
Highlight Certifications: If you have a Salesforce Administrator Certification, make sure to prominently display it in your application. This is a requirement for the role and will strengthen your candidacy.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively engaged with both technical and non-technical users, as this is crucial for the role.
How to prepare for a job interview at Aquent
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce administration, especially if you've managed Partner or Experience Cloud portals. Be prepared to discuss specific examples of how you've configured user roles, permissions, and access management.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving access issues, come prepared with examples of complex problems you've solved in previous roles. This will show your ability to think critically and act swiftly in a dynamic environment.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to engage with both technical and non-technical users. Consider preparing a few scenarios where you successfully communicated complex information.
✨Familiarise Yourself with Collaboration Tools
Since the job mentions tools like JIRA, Confluence, and Slack, it would be beneficial to familiarise yourself with these platforms. Being able to discuss how you've used similar tools in past roles can demonstrate your readiness to collaborate effectively with teams.
