Omnichannel Operations Specialist

An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.

Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.

Job Title : Omnichannel Operations Analyst

ECOMMERCE OPERATIONS

• To ensure orders are fulfilled timely and meet the required standards
• To monitor and coordinate DC\’s incoming stock
• To liaise with Customer Service and the Ecommerce team in order to provide fast and tailor designed solutions to customers’ issues
• To monitor the ecommerce platform in order to maintain it tidy and orderly
• To ensure supplies are sufficient for the business as well as correctly distributed to the different channels (e-commerce, retail, wholesale, outlet)/
• Point of reference for last-mile carriers used for Max Mara Digital distribution.
• To train, support and coordinate the staff throughout their daily activities (shipping, returns processing, stock handling)

WAREHOUSE OPERATIONS

• To liaise with the warehouse staff in order to manage the stock: receipt, storage, retrieval and timely delivery of goods
• Planning, organizing and controlling of the warehouse overall operations.
• To plan out all warehouse resources and activities in order to meet business needs and objectives.
• Responsible to set targets for improvement.
• To manage staffs’ development by internal/on-job training
• To implement cost-efficient principles as well as operations to meet company\’s budget in all aspects of warehouse transactions and activities

STORES OPERATIONS

• To provide support during seasonal activities such as inventories, relabelling, End Of Season returns
• To provide support during daily activities such as B2C / B2E , goods receiving, goods transferring
• To investigate, flag and approve any shortages, overages, discrepancies within incoming stock
• To provide packaging / hardware according to each store’s needs
• To ensure all the stores recall new stock without delays
• To ensure staff follow the procedures and is appropriately trained.

IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL

• Based on business needs and respecting given budgets, responsible to build a local suppliers network to provide networks and hardwares with the objective to fully localize the purchase of them.
• To ensure networks, hardware and other IT infrastuctures are up to date, efficient and correctly serve the business operations throughout stores, warehouses and head office.
• To guarantee taking charge of stores tickets and organize/distribute them based on business priorities respecting needs and SLAs.

Competence and skills

• Teamwork
• Problem Solving
• Stress management and pressure handling
• Priorities Management
• Italian language preferred but not required

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Distribution, and Administrative

• Industries

  Retail Apparel and Fashion

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