Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage debt recovery through calls and maintain customer relationships.
- Company: Join a dynamic credit management team focused on efficient debt collection.
- Benefits: Enjoy a competitive salary, monthly bonuses, and a supportive work environment.
- Why this job: Make a real impact while developing your communication and problem-solving skills.
- Qualifications: Experience in telemarketing or financial services is preferred; strong phone etiquette required.
- Other info: Work Monday to Friday with a rotational shift pattern and one Saturday every four weeks.
The predicted salary is between 21000 - 30000 £ per year.
We are seeking a dedicated and detail-oriented Agent to join our team. The ideal candidate will be responsible for managing the recovery of outstanding debts while maintaining a professional relationship with customers. This role requires strong communication skills, excellent phone etiquette, and a passion to learn. The Agent will play a crucial role in ensuring the efficient collection of overdue accounts and will work closely with various departments to achieve recovery goals.
Duties
- Answer inbound and conduct outbound calls to customers to discuss overdue accounts and negotiate repayment plans.
- Perform data entry tasks to maintain accurate records of communications and payments.
- Provide exceptional customer service while handling sensitive financial information.
- Maintain compliance with relevant regulations and company policies during all recovery activities.
Requirements
- Proven experience in telemarketing or a similar role within the financial services sector is preferred.
- Excellent phone etiquette with the ability to communicate clearly and professionally.
- Highly organised with strong attention to detail and accuracy in record keeping.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving and conflict resolution.
If this sounds right for you, apply now.
Full Time Customer Advisor employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Customer Advisor
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to ethical practices in financial services.
✨Tip Number 2
Practice your phone etiquette by role-playing with a friend or family member. This will help you refine your communication skills and prepare you for handling sensitive conversations with customers effectively.
✨Tip Number 3
Research StudySmarter and our values, especially regarding customer service. Being able to articulate how your personal values align with ours can set you apart during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and ability to work under pressure. Highlighting these situations will illustrate your readiness for the fast-paced environment of a Customer Advisor.
We think you need these skills to ace Full Time Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telemarketing or customer service roles. Emphasise your communication skills and any previous work in financial services to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle sensitive information. Mention specific examples of how you've successfully managed customer relationships or resolved conflicts in the past.
Highlight Key Skills: In your application, focus on your organisational skills and attention to detail. Provide examples of how you have maintained accurate records or managed multiple tasks effectively in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Uniting People
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a professional tone. Practice answering common questions out loud to ensure you sound confident and composed.
✨Highlight Relevant Experience
If you've worked in telemarketing or a similar role, be sure to discuss your experience. Share specific examples of how you've successfully managed customer relationships or resolved conflicts, as this will show your suitability for the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, such as dealing with an upset customer or negotiating a repayment plan. Think through potential scenarios beforehand and prepare structured responses that showcase your problem-solving skills.
✨Demonstrate Attention to Detail
Since the role involves maintaining accurate records, it's important to convey your attention to detail. You can do this by mentioning any past experiences where accuracy was crucial, or by discussing how you stay organised in your work.
