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- Tasks: Manage mould and damp cases, ensuring effective resolution and support for residents.
- Company: Pertemps is a leading recruitment agency with a strong focus on personal touch and employee development.
- Benefits: Enjoy hybrid working, competitive pay, comprehensive training, and 21 days annual leave.
- Why this job: Join a diverse team making a real impact in the community while developing your career.
- Qualifications: Strong IT skills, knowledge of building repairs, and excellent customer service principles required.
- Other info: Work in a culturally rich area with great transport links to central London.
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)
Contract Type: Temporary, ongoing
Working Hours: Monday to Friday, 09:00 - 17:00
Work Arrangement: Hybrid working, 2 days working from the office
Role Overview: Pertemps is seeking a proactive and detail-oriented Mould and Damp Repairs Technical Officer to join the growing team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of £16.19 - £17.66 PAYE, along with comprehensive training, excellent career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Key Responsibilities:
- Managing and overseeing mould and damp cases within the council, ensuring accurate records and effective case progression from initiation to resolution.
- Providing technical expertise on mould and damp cases and maintenance concerns.
- Offering guidance and support to Harrow residents, including those who may be vulnerable, facing challenges, or experiencing distress.
- Collaborating with colleagues across all levels.
Requirements:
- Strong understanding of the diverse communities in Harrow and the impact of repair services on residents.
- Proficiency in IT applications, including word processing, spreadsheets, and databases, with familiarity in repairs database systems such as Northgate.
- Solid knowledge of building repairs and the significance of cyclical maintenance.
- Awareness of repair challenges within a social housing context.
- A strong grasp of excellent customer service principles and their application in the role.
About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
The London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
Repairs Technical Officer (Mould and Damp) employer: Pertemps Harrow
Contact Detail:
Pertemps Harrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Technical Officer (Mould and Damp)
✨Tip Number 1
Familiarise yourself with the specific mould and damp issues prevalent in the Harrow area. Understanding local challenges will not only help you in interviews but also demonstrate your commitment to the community.
✨Tip Number 2
Network with professionals in the housing repair sector, especially those who have experience with social housing. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your IT skills, particularly with databases like Northgate. Being proficient in these systems will give you an edge, as the role requires managing records effectively.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. The role involves supporting vulnerable residents, so showcasing your empathy and problem-solving skills will be crucial during the interview.
We think you need these skills to ace Repairs Technical Officer (Mould and Damp)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in managing mould and damp cases, as well as your understanding of social housing challenges.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of Repairs Technical Officer. Emphasise your proficiency in IT applications and any previous experience in building repairs or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the diverse communities in Harrow. Mention specific examples of how you have provided support in similar situations.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Harrow
✨Understand the Role
Make sure you have a solid grasp of what a Repairs Technical Officer does, especially regarding mould and damp issues. Familiarise yourself with the key responsibilities outlined in the job description, as this will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since the role involves providing support to residents, be prepared to discuss your experience in customer service. Share specific examples of how you've helped individuals, particularly those facing challenges, and highlight your ability to communicate effectively and empathetically.
✨Familiarise Yourself with IT Applications
Proficiency in IT applications is crucial for this position. Brush up on your skills with word processing, spreadsheets, and databases. If you have experience with repairs database systems like Northgate, be sure to mention it during the interview.
✨Research the Local Community
Understanding the diverse communities in Harrow is essential for this role. Take some time to research the area and its residents. This knowledge will not only help you relate better to the challenges faced by residents but also show your commitment to serving the community effectively.
