Workplace Experience Manager

Workplace Experience Manager

Location: London, EC3N 2ER

Hours of work: 40

Contract Type: Permanent

The Workplace Experience Manager plays a crucial role in ensuring the seamless operation and overall administration of the workplace environment for the client account.

Job Description

With responsibility for key services such as cleaning, general workplace management, and contractor coordination, the role oversees a team across a multi-site portfolio, driving the consistent delivery of a high-quality employee and visitor experience.

A key focus will be ensuring adherence to Health and Safety, Security, and Compliance standards, while also proactively identifying opportunities for service improvement and operational efficiency through practical, cost-effective solutions.

This is a leadership role with a strong developmental aspect—supporting, mentoring, and upskilling team members to build capability and resilience across the workplace function.

Key Responsibilities

• Manage a multi-site workplace portfolio, ensuring high service standards and customer satisfaction
• Support the Workplace Operations Manager and act as deputy when required
• Maintain accurate records and documentation to ensure policy and compliance adherence
• Monitor contract specifications, ensuring KPIs and SLAs are consistently met
• Coordinate cleaning, catering, and maintenance services for seamless operations
• Identify and share best practice improvements for workplace FM delivery
• Contribute to the development and enhancement of future FM systems and processes

Professional and Personal Competencies/Qualifications

• Proven experience managing office portfolios with budget and FM process oversight
• Strong FM contract and budget management skills with a focus on service improvement
• Confident engaging with key stakeholders and overseeing contractor performance
• Line management experience with solid planning and time management abilities
• Skilled in research, data analysis, and use of Microsoft Office applications
• Excellent interpersonal and communication capabilities
• Holds IOSH Managing Safely and NEBOSH qualifications

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.