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- Tasks: Coordinate fleet operations, ensuring timely deliveries and compliance with regulations.
- Company: Join a dynamic team focused on optimising fleet performance and operational efficiency.
- Benefits: Enjoy a flexible 4 on 4 off shift pattern with opportunities for growth.
- Why this job: Be the backbone of fleet operations, making a real impact on service reliability and safety.
- Qualifications: A Level or equivalent preferred; strong Microsoft Office skills required.
- Other info: Weekend work included in the rota; perfect for those seeking hands-on experience.
The predicted salary is between 24000 - 36000 £ per year.
The Fleet and Operations Support Controller plays a vital role in ensuring the smooth, safe, and efficient running of daily fleet operations. Acting as a central point of coordination between drivers, fleet management, and operations teams, the role is focused on maintaining service reliability, operational compliance, and effective communication. By supporting the planning, monitoring, and administrative aspects of fleet activities, the role helps to optimise performance, minimise disruption, and uphold high standards across all areas of fleet and operational delivery.
Key Responsibilities
- Coordinate and monitor fleet operations, ensuring timely deliveries and optimal use of resources.
- Ensure compliance with all relevant transportation regulations, Company policies, and health and safety standards.
- Manage vehicle maintenance schedules, ensuring all vehicles are in safe working condition.
- Liaise with drivers, supervisors, and management to resolve operational issues and ensure smooth fleet operations.
- Maintain accurate records of vehicle movements, driver logs, and any incidents or accidents.
- Maintain up-to-date records of vehicle documents, including insurance, MOT certificates, and road tax, ensuring all vehicles comply with legal and company requirements.
- Oversee the identification and resolution of vehicle defects, ensuring any necessary repairs are completed promptly to avoid delays or disruptions.
- Answer inbound driver calls, addressing inquiries, providing updates, and resolving issues related to daily operations, routes, and schedules.
- Assist drivers in troubleshooting problems, such as delays, vehicle issues, or scheduling conflicts, ensuring prompt resolution to minimise disruptions to operations.
- Communicate effectively with Drivers, Fleet Controllers, and other teams to ensure information is shared promptly and accurately.
- Provide administrative support, including logging and tracking driver performance, incidents, and any follow-up actions needed.
- Support the operations team in various tasks such as data entry, generating reports, and preparing communication materials for drivers.
Essential Skills, Knowledge and Expertise:
- Demonstrate strong proficiency in Microsoft Office applications, particularly Word, Outlook, Teams, and Excel.
- Excel in working within an office environment, navigating multiple systems, and collaborating effectively as part of a team.
Desirable Skills, Knowledge and Expertise:
- A Level or Equivalent.
- Haulage background.
Personal Attributes:
- Organisational Skills: Ability to maintain order and prioritise tasks effectively.
- Time Management: Proficient in managing time to meet deadlines and ensure efficiency.
- Data Input Skills: Accurate and efficient in entering and managing data.
- Problem Solving & Critical Thinking: Strong capacity to analyse situations and develop effective solutions.
- Attention to Detail: Meticulous in reviewing work to ensure accuracy and completeness.
Fleet Operations Support Controller employer: James Grace
Contact Detail:
James Grace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Support Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Fleet Operations Support Controller role. Understanding the day-to-day tasks, such as coordinating fleet operations and managing vehicle maintenance schedules, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these applications is crucial for managing data and communication effectively, so consider taking a quick online course or tutorial to enhance your skills.
✨Tip Number 3
Network with professionals in the haulage and fleet management industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving and critical thinking abilities. Think of examples from your past experiences where you successfully resolved operational issues or improved efficiency, as these will showcase your suitability for the role.
We think you need these skills to ace Fleet Operations Support Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Fleet Operations Support Controller. Emphasise your organisational skills, time management, and any previous experience in fleet operations or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and attention to detail.
Highlight Technical Skills: Since proficiency in Microsoft Office applications is essential, ensure you mention your experience with Word, Excel, Outlook, and Teams. Provide examples of how you've used these tools in previous roles to enhance efficiency.
Showcase Communication Skills: In your application, highlight your ability to communicate effectively with various teams and individuals. Provide examples of how you've successfully resolved operational issues through clear communication and collaboration.
How to prepare for a job interview at James Grace
✨Showcase Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. Share specific examples from your past experiences where your organisational skills led to successful outcomes in fleet operations or similar environments.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your critical thinking and problem-solving skills. Prepare to share instances where you identified issues in fleet operations and how you resolved them, highlighting your analytical approach.
✨Familiarise Yourself with Relevant Regulations
Brush up on transportation regulations and company policies relevant to fleet operations. Being knowledgeable about compliance will show your commitment to maintaining high standards and safety in the role.
✨Highlight Your Communication Skills
As a central point of coordination, effective communication is key. Be ready to discuss how you have successfully liaised with drivers, management, and other teams in previous roles, ensuring smooth operations and timely information sharing.
