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- Tasks: Coordinate fleet operations, ensuring timely deliveries and compliance with regulations.
- Company: Join a dynamic team focused on optimising fleet performance and operational efficiency.
- Benefits: Enjoy a 4 on 4 off shift pattern with opportunities for growth and development.
- Why this job: Be the backbone of fleet operations, making a real impact on service reliability and safety.
- Qualifications: A Level or equivalent; strong Microsoft Office skills required.
- Other info: Weekend work included in a supportive and collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
The Fleet and Operations Support Controller plays a vital role in ensuring the smooth, safe, and efficient running of daily fleet operations. Acting as a central point of coordination between drivers, fleet management, and operations teams, the role is focused on maintaining service reliability, operational compliance, and effective communication. By supporting the planning, monitoring, and administrative aspects of fleet activities, the role helps to optimise performance, minimise disruption, and uphold high standards across all areas of fleet and operational delivery.
Key Responsibilities
- Coordinate and monitor fleet operations, ensuring timely deliveries and optimal use of resources.
- Ensure compliance with all relevant transportation regulations, Company policies, and health and safety standards.
- Manage vehicle maintenance schedules, ensuring all vehicles are in safe working condition.
- Liaise with drivers, supervisors, and management to resolve operational issues and ensure smooth fleet operations.
- Maintain accurate records of vehicle movements, driver logs, and any incidents or accidents.
- Maintain up-to-date records of vehicle documents, including insurance, MOT certificates, and road tax, ensuring all vehicles comply with legal and company requirements.
- Oversee the identification and resolution of vehicle defects, ensuring any necessary repairs are completed promptly to avoid delays or disruptions.
- Answer inbound driver calls, addressing inquiries, providing updates, and resolving issues related to daily operations, routes, and schedules.
- Assist drivers in troubleshooting problems, such as delays, vehicle issues, or scheduling conflicts, ensuring prompt resolution to minimise disruptions to operations.
- Communicate effectively with Drivers, Fleet Controllers, and other teams to ensure information is shared promptly and accurately.
- Provide administrative support, including logging and tracking driver performance, incidents, and any follow-up actions needed.
- Support the operations team in various tasks such as data entry, generating reports, and preparing communication materials for drivers.
Essential Skills, Knowledge and Expertise:
- Demonstrate strong proficiency in Microsoft Office applications, particularly Word, Outlook, Teams, and Excel.
- Excel in working within an office environment, navigating multiple systems, and collaborating effectively as part of a team.
Desirable Skills, Knowledge and Expertise:
- A Level or Equivalent.
- Haulage background.
Personal Attributes:
- Organisational Skills: Ability to maintain order and prioritise tasks effectively.
- Time Management: Proficient in managing time to meet deadlines and ensure efficiency.
- Data Input Skills: Accurate and efficient in entering and managing data.
- Problem Solving & Critical Thinking: Strong capacity to analyse situations and develop effective solutions.
- Attention to Detail: Meticulous in reviewing work to ensure accuracy and completeness.
Contact Detail:
James Grace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Support Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Fleet Operations Support Controller role. Understanding the daily tasks and challenges faced in fleet operations will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with professionals in the logistics and fleet management industry. Attend relevant events or join online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel, as proficiency in these applications is crucial for the role. Consider taking online courses or tutorials to enhance your abilities and showcase your commitment to the position.
✨Tip Number 4
Prepare to discuss your problem-solving and critical thinking skills during the interview. Think of specific examples from your past experiences where you successfully resolved operational issues or improved processes, as this will highlight your suitability for the role.
We think you need these skills to ace Fleet Operations Support Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Fleet Operations Support Controller. Emphasise your organisational skills, time management, and any previous experience in fleet operations or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a great fit. Mention specific examples of how you've successfully managed operations or resolved issues in previous roles.
Highlight Technical Skills: Since proficiency in Microsoft Office applications is essential, ensure you mention your experience with Word, Excel, Outlook, and Teams. Provide examples of how you've used these tools to improve efficiency or communication in past positions.
Showcase Problem-Solving Abilities: In your application, include examples of situations where you've had to analyse problems and develop effective solutions. This will demonstrate your critical thinking skills and ability to handle operational challenges.
How to prepare for a job interview at James Grace
✨Know Your Fleet Operations
Familiarise yourself with the basics of fleet operations and logistics. Understand the key responsibilities of the role, such as coordinating deliveries and managing vehicle maintenance schedules. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, be prepared to discuss how you prioritise tasks and manage time effectively. Share specific examples from your past experiences where you successfully handled multiple responsibilities or resolved operational issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot problems or develop solutions under pressure. Highlight your critical thinking skills and how you approach challenges, especially in a fast-paced environment like fleet operations.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would liaise with drivers and management to resolve issues, ensuring smooth operations. Good communication can set you apart from other candidates.
