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For Companies At a Glance
- Tasks: Lead a team to manage customer orders and enhance service processes.
- Company: Join a bespoke manufacturer serving the construction industry with a focus on growth.
- Benefits: Competitive salary, flexible hours, and potential for part-time work.
- Why this job: Be hands-on in customer service while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service, ideally in manufacturing or distribution; familiarity with order systems preferred.
- Other info: Must be located near St Helens for easy commuting.
The predicted salary is between 25000 - 35000 £ per year.
Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering. Reporting into the Operations Director you will be responsible for:
- Managing customer orders through internal processes
- Establishing processes for keeping customers informed of order progress
- Providing quotes to customers
- Developing internal sales processes
- Dealing with ad hoc customer queries
- Working cross functionally with production
An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a customer comes first attitude. Ideally you will have experience of sage or another order input system.
This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours. The candidate must live in commutable proximity to St Helens.
Contact Detail:
Handley James Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the construction industry and the specific products your potential employer manufactures. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in managing customer orders and developing internal processes. Be prepared to discuss specific examples of how you've improved customer service or streamlined operations in previous roles, as this will show your hands-on approach.
✨Tip Number 3
Network with professionals in the manufacturing and distribution sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land the job.
✨Tip Number 4
If you have experience with order input systems like Sage, be sure to mention it in conversations. If not, consider familiarising yourself with such systems before applying, as this knowledge can set you apart from other candidates.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and any specific knowledge of manufacturing or distribution.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly any supervisory roles. Include specific examples of how you've implemented processes and improved customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your 'customer comes first' attitude and provide examples of how you've successfully managed customer orders and queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Handley James Consulting Ltd
✨Show Your Customer-Centric Attitude
Make sure to highlight your 'customer comes first' mindset during the interview. Share specific examples of how you've prioritised customer needs in previous roles, especially in a hands-on capacity.
✨Demonstrate Process Implementation Experience
Since the role requires establishing and sustaining processes, be prepared to discuss your experience in implementing effective customer service processes. Use concrete examples to illustrate how you’ve improved efficiency or customer satisfaction.
✨Prepare for Cross-Functional Collaboration
This position involves working closely with production and other departments. Be ready to talk about your experience in cross-functional teamwork and how you’ve successfully collaborated with different teams to achieve common goals.
✨Familiarise Yourself with Relevant Systems
If you have experience with Sage or similar order input systems, make sure to mention it. If not, do some research on these systems beforehand so you can discuss how you would quickly adapt to using them in the role.
