Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the resolution of customer issues and manage a skilled team.
- Company: Join a top supplier of fitted kitchens and bedrooms with a 50% market share.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for travel across the UK.
- Why this job: Be part of a dynamic team that values outstanding service and strong customer relationships.
- Qualifications: Experience in fast track building processes and excellent interpersonal skills required.
- Other info: Must be located in the Glasgow to Edinburgh corridor and have a full UK driving licence.
The predicted salary is between 28800 - 43200 £ per year.
Our client has an exciting opportunity for a Customer Care Manager to work within the Building Division as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary, plus bonus.
Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets Symphony apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010.
The key responsibilities of the Customer Care Manager will include:
- Managing the resolution of reported product/installation issues.
- Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
- Attending regular review meetings with customers.
- Ensuring area performance targets are achieved.
- Administrative duties in accordance with the role.
To meet the requirements of the Customer Care Manager you must have:
- Experience of working within fast track building processes and the furniture industry.
- Knowledge of installations.
- A hands-on approach and determination.
- Excellent interpersonal skills.
- Excellent organisational, numerical and time management skills.
- Experience of managing people.
- A willingness to learn on your feet.
As the Customer Care Manager you will be:
- Able to communicate confidently with people at all levels.
- Self-motivated and willing to work as part of a dynamic team.
- Able to work under pressure to maintain deadlines.
- Computer literate.
- Personally presentable at all times.
If this sounds like the perfect opportunity for you and you’d like to become their Customer Care Manager then please click ‘apply’ today – don’t miss out, they’d love to hear from you.
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding their fitted kitchens and bedrooms, as well as their customer base, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and resolving customer issues. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain high standards of workmanship.
✨Tip Number 4
Showcase your organisational and time management skills during any interactions. Since the role involves meeting performance targets and managing multiple tasks, demonstrating these abilities can set you apart from other candidates.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and the furniture industry. Emphasise your skills in managing people, resolving issues, and working under pressure, as these are key for the Customer Care Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your hands-on approach and determination. Mention specific examples of how you've successfully managed customer relationships or resolved product issues in the past.
Highlight Relevant Skills: In your application, clearly outline your excellent interpersonal, organisational, and time management skills. These are crucial for the role, so provide examples of how you've demonstrated these abilities in previous positions.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their commitment to outstanding service and strong customer relationships. Mention how you align with their values and how you can contribute to their success as a Customer Care Manager.
How to prepare for a job interview at Anonymous
✨Showcase Your Experience
Be prepared to discuss your previous experience in the furniture industry and fast track building processes. Highlight specific examples where you've successfully managed product or installation issues, as this will demonstrate your capability for the role.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, think of instances where you've effectively communicated with various stakeholders. Be ready to share how you’ve built relationships and resolved conflicts in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific customer care situations, particularly those involving managing a team or resolving installation issues.
✨Exhibit Organisational Skills
The role demands strong organisational and time management skills. Be ready to explain how you prioritise tasks and manage deadlines, especially in high-pressure situations. Providing examples from your past work can help illustrate your approach.
