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- Tasks: Manage urology pathways, coordinate appointments, and ensure effective patient communication.
- Company: Join the Royal Free London NHS Foundation Trust, a leading healthcare provider in London.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal development.
- Why this job: Make a real impact in patient care while working in a supportive and dynamic environment.
- Qualifications: 5 GCSEs including Maths and English, or equivalent experience in health or social care.
- Other info: Applications from those wishing to job share or work flexibly are encouraged.
The predicted salary is between 31944 - 34937 £ per year.
Employer: Royal Free London NHS Foundation Trust
Employer type: NHS
Site: Royal Free Hospital
Town: London
Salary: £31,944 – £34,937 per annum inclusive of HCAS
Salary period: Yearly
Closing: 07/01/2025 23:59
Band 4 Urology Pathway Navigator
NHS AfC: Band 4
An exciting opportunity has become available to join the Urology Service as a band 4 Pathway Navigator, based at the Royal Free Hospital on a 12 month fixed term contract. We are looking for an organised and self-motivated individual who will be responsible for managing and maintaining general urology, cancer and elective pathways. This involves but is not limited to: outpatient administration, RTT validation and liaising with patients. The successful applicant will have specific responsibility for the kidney cancer and benign pathways but will also need to demonstrate flexibility to support other Urology sub-specialities as required.
Main duties of the job
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow-up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Person specification
Education and professional qualifications
- 5 GCSEs at Grade C or above including Maths and English or equivalent
- NVQ2/3 in Health or Social Care or equivalent experience
- Basic Communication Skills Training (e.g. Sage/Thyme)
- Courses / further study attended to demonstrate evidence of personal development
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Informal visits are welcome and encouraged.
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Band 4 Urology Pathway Navigator employer: Transformation Unit
Contact Detail:
Transformation Unit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 4 Urology Pathway Navigator
✨Tip Number 1
Familiarize yourself with the specific pathways in urology, especially kidney cancer and benign pathways. Understanding these areas will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of the Royal Free Hospital to gain insights into the work culture and expectations for the Pathway Navigator role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing patient pathways and administrative tasks. Be ready to share specific examples of how you've resolved bottlenecks or delays in previous roles.
✨Tip Number 4
Highlight your communication skills and customer care experience. Since this role involves liaising with patients and families, showcasing your ability to maintain effective communication will be crucial.
We think you need these skills to ace Band 4 Urology Pathway Navigator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Band 4 Urology Pathway Navigator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in healthcare administration, patient interaction, and organizational skills. Use specific examples that demonstrate your ability to manage pathways and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how you meet the person specification. Be sure to mention your experience in dealing with complex problems and your ability to work under pressure.
Highlight Continuous Learning: Include any courses or training you've completed that relate to healthcare or communication skills. This shows your commitment to personal development and aligns with the Trust's values of continuous learning.
How to prepare for a job interview at Transformation Unit
✨Show Your Organisational Skills
As a Pathway Navigator, you'll need to demonstrate excellent organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Communicate Clearly and Effectively
Given the importance of communication in this role, practice articulating your thoughts clearly. Use examples that showcase your ability to interact with patients and staff at all levels, highlighting your customer care skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've encountered non-routine or complex problems. Explain how you approached these challenges, what solutions you implemented, and the outcomes of your actions.
✨Familiarise Yourself with Relevant Policies
Make sure you understand the Trust's policies and procedures related to patient administration and care pathways. Being knowledgeable about these will show your commitment to adhering to standards and improving patient experiences.
