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- Tasks: Join our team as a Customer Service Officer, helping customers and enhancing their experience daily.
- Company: Watford Community Housing is dedicated to changing lives and supporting our communities.
- Benefits: Enjoy 28 days of leave, up to 11% pension contribution, and flexible working options.
- Why this job: Be the voice of our community, making a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service is essential; knowledge of housing or construction is a plus.
- Other info: This role offers a blend of remote and community work, empowering you to excel.
The predicted salary is between 20300 - 24000 £ per year.
Customer Service Officer Watford, Hertfordshire £25,300.60 – £30,000 37 hours per week We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Service Officer, you will act as the voice of Watford Community Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to delivering quality services to our residents. You’ll work effectively and proactively with colleagues to give our customers an exceptional customer experience. Key Responsibilities: Ensure a high standard of service, showing passion and enthusiasm for helping customers. Utilize exceptional verbal and face-to-face communication skills, along with active listening. Answer inbound calls, eva…
Customer Service Officer employer: Watford Community Housing
Contact Detail:
Watford Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of the housing sector. Understanding the context in which Watford Community Housing operates will help you tailor your responses during the interview and demonstrate your commitment to customer service.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Since the role requires interacting with a diverse audience, being able to connect with customers on a personal level will set you apart from other candidates.
✨Tip Number 3
Prepare for scenarios that involve handling high volumes of calls and resolving complaints. Think of examples from your past experience where you successfully managed difficult situations, as this will showcase your problem-solving abilities.
✨Tip Number 4
Research the company’s values and mission. Being able to articulate how your personal values align with those of Watford Community Housing will demonstrate your genuine interest in the role and the organization.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Officer position. Understand the key responsibilities and the skills required, especially the emphasis on customer service and communication.
Tailor Your CV: Customize your CV to highlight your relevant experience in customer service. Include specific examples of how you've exceeded customer needs and handled high volumes of calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your understanding of the housing sector if applicable, and explain how your skills align with the company's mission to enhance customer experience.
Highlight Communication Skills: In both your CV and cover letter, emphasize your exceptional verbal and face-to-face communication skills. Provide examples of how you've used active listening to resolve customer issues and improve satisfaction.
How to prepare for a job interview at Watford Community Housing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Effective Communication Skills
Prepare to showcase your verbal and face-to-face communication skills. Practice active listening techniques and be ready to discuss how you handle customer queries and complaints effectively.
✨Highlight Your Experience with High Volume Calls
Since the role involves managing high volumes of calls, be prepared to talk about your experience in similar environments. Discuss strategies you use to maintain service quality under pressure.
✨Familiarize Yourself with Company Values
Research Watford Community Housing and understand their mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to enhancing the customer experience.
