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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, greeting customers and managing service bookings.
- Company: Work with a leading main dealer in Liverpool, known for exceptional customer service.
- Benefits: Enjoy a £28,000 salary, uncapped bonuses, 22 days holiday, and staff discounts.
- Why this job: Be part of a dynamic dealership environment where your service skills shine.
- Qualifications: Previous experience as a Service Advisor and strong communication skills are essential.
- Other info: Easily commutable from surrounding Merseyside areas; full training provided.
The predicted salary is between 24000 - 32000 £ per year.
Location: Liverpool, Merseyside
Salary: £28,000 + bonus + excellent benefits
Job Type: Full-Time, Permanent
Industry: Automotive | Main Dealer | Aftersales
About the Role
We’re working with a well-established franchised main dealer in Liverpool that is looking for an experienced and customer-focused Service Advisor to join their busy aftersales team. This is a fantastic opportunity for someone who thrives in a dealership environment and is passionate about delivering exceptional service.
What You’ll Be Doing
- Greeting customers and handling service enquiries
- Booking vehicles in for servicing, MOTs and repairs
- Communicating with customers regarding the progress of their vehicle
- Liaising with the workshop and parts department
- Upselling service plans, repairs, and additional work
- Ensuring manufacturer and dealership standards are consistently met
What We’re Looking For
- Previous experience as a Service Advisor within a main dealer is essential
- Strong communication and customer service skills
- Excellent attention to detail and ability to multi-task
- Familiarity with dealership systems such as Kerridge, CDK, or Pinnacle
- A proactive, positive attitude and a team player mentality
What’s in It for You?
- £28,000 basic salary
- Uncapped bonus potential
- Full manufacturer training and career development
- 22 days’ holiday + bank holidays
- Company pension
- Staff discounts and employee benefits
- A supportive and professional working environment
Location
This role is based in Liverpool and is easily commutable from Birkenhead, Bootle, Prescot, St Helens, Wirral, and surrounding areas in Merseyside.
Apply Now
If you’re an experienced Main Dealer Service Advisor ready for your next career move in the Liverpool area, we’d love to hear from you. Submit your CV today and a member of our team will be in touch to discuss the next steps.
Service Advisor - Liverpool employer: C&B Recruitment
Contact Detail:
C&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Liverpool
✨Tip Number 1
Familiarise yourself with the specific dealership's values and customer service approach. This will help you align your responses during any interviews or discussions, showing that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of common automotive terms and the services offered by main dealers. Being able to speak confidently about these topics can impress your interviewers and demonstrate your passion for the role.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare examples from your previous experience that highlight your customer service skills and ability to handle multiple tasks. This will help you articulate your strengths effectively during the interview process.
We think you need these skills to ace Service Advisor - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor, especially within a main dealer environment. Emphasise your customer service skills and any familiarity with dealership systems like Kerridge or CDK.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've successfully handled customer enquiries or upsold services in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and ability to multi-task. These are key traits the employer is looking for in a candidate.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Advisor role.
How to prepare for a job interview at C&B Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past to demonstrate your strong customer service skills.
✨Familiarise Yourself with Dealership Systems
Since familiarity with systems like Kerridge, CDK, or Pinnacle is essential, make sure you brush up on these platforms before the interview. If you have experience with similar systems, be ready to discuss how you adapted to new technologies in previous roles.
✨Prepare for Role-Specific Questions
Expect questions that assess your knowledge of the automotive industry and aftersales processes. Be prepared to discuss how you would handle specific scenarios, such as upselling service plans or managing customer expectations during repairs.
✨Demonstrate a Team Player Mentality
The role requires collaboration with various departments. Share examples of how you've worked effectively within a team in the past, highlighting your proactive attitude and willingness to support colleagues to achieve common goals.
