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- Tasks: Engage with residents, manage feedback, and organise community events.
- Company: Join a leading social housing maintenance contractor making a difference in Enfield.
- Benefits: Competitive salary of £32,000 and opportunities for personal growth.
- Why this job: Be part of a passionate team dedicated to community service and customer care.
- Qualifications: 1+ year experience as an RLO, strong communication skills, and a clean DBS.
- Other info: Must have own vehicle; evening/weekend appointments may be required.
The predicted salary is between 32000 - 44800 £ per year.
Location: Enfield
Salary: £32,000 per annum
Sector: ACTIVE FIRE
Must have at least 1 year experience as an RLO.
Must have own vehicle and clean DBS.
About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Enfield. This is an excellent opportunity for someone with at least a year's experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.
Key Responsibilities of the Resident Liaison Officer:
- Engaging with residents and understanding the needs of the community to deliver a personal service.
- Provide a friendly courteous service in connection with residents.
- Support, communicate and advise the site team.
- Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved.
- Be committed to diversity and inclusion of all.
- Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures.
- Undertake resident profiling to identify individual needs and tailor our service.
- Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc.
- Make access arrangements mutually convenient with residents.
- Attend evening/weekend appointments where necessary.
- Organise community events.
- Manage complaints/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client.
- Lead aftercare/handover service.
Requirements of the Resident Liaison Officer:
- 1+ year of experience as a Resident Liaison Officer (Social Housing).
- Strong communication skills and empathy.
- Ability to work under pressure.
- Excellent Communication Skills.
- Excellent Time Management.
- Work well under pressure.
- The ability to meet deadlines.
- People management skills.
- Negotiation skills.
- Self-Motivated.
- High levels of accuracy.
- The ability to think strategically.
- Presentation skills.
- Able to work on own initiative.
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed).
PLEASE SEND ALL CVs.
RLO - ENFIELD - 32k employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO - ENFIELD - 32k
✨Tip Number 1
Familiarise yourself with the local community in Enfield. Understanding the demographics and specific needs of the residents will help you engage more effectively during interviews and demonstrate your commitment to providing tailored support.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and feedback. Be prepared to discuss examples from your previous experience where you've successfully managed resident concerns or improved satisfaction.
✨Tip Number 3
Showcase your ability to work under pressure by preparing scenarios where you've had to meet tight deadlines or manage multiple tasks simultaneously. This will highlight your time management skills, which are crucial for this role.
✨Tip Number 4
Demonstrate your alignment with the company's values during your discussions. Think about how you can embody fairness, accountability, and customer focus in your approach, as these traits are essential for a Resident Liaison Officer.
We think you need these skills to ace RLO - ENFIELD - 32k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. Focus on relevant roles and responsibilities that align with the job description, such as communication skills, community engagement, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your understanding of the role. Mention specific experiences that demonstrate your ability to engage with residents and manage their needs effectively.
Highlight Key Skills: In your application, emphasise key skills mentioned in the job description, such as time management, negotiation skills, and the ability to work under pressure. Use examples from your past experience to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Regen Solutions
✨Showcase Your Experience
Make sure to highlight your previous experience as a Resident Liaison Officer. Be prepared to discuss specific examples of how you've engaged with residents and addressed their needs, as this role heavily relies on strong communication and empathy.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might be asked to role-play scenarios where you need to communicate with residents or the site team, so be ready to showcase your interpersonal skills.
✨Understand the Company Values
Familiarise yourself with the company's values such as being fair, accountable, and customer-focused. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your past roles.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and manage complaints. Think of situations where you've successfully resolved conflicts or improved resident satisfaction, and be ready to share these stories during the interview.
