Shift Manager (Residential site)

Shift Manager – Permanent, E16 (West Silvertown) Hours: 42 per week, 4 on 4 off, days & nights (7am – 7pm or 7pm – 7am) Salary: £42,000 to £44,000 dependant on skills & experience As the Shift Manager, you will: * Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development. * Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift * Build trusted working relationships with colleagues and contracted service partners. * Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response. * Manage and respond to any complaints in line with the complaints policy * Monitor operational performance against policies and procedures and recommend improvements or amendments where required. * Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift. * Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date. * Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff. * Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift. * Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards. * Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on the compliance system. * Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly. * Play a key role in disaster recovery, emergency response, and contingency planning. * Promote a workplace culture of continuous improvement and high performance. * Conduct regular team meetings, one-to-ones, appraisals, and training sessions. * Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover. * Present updates in management meetings and briefings, engaging teams with the overall business vision. * Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements. Skils & Experience * Minimum 4 years experience managing a team * Ability to remain calm and focused under pressure * Previous experience working on a large mixed-use development * Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically * Excellent written and verbal communication skills in English * Knowledge and experience in the property and security sector, including regulations and requirements * Good knowledge of Health & Safety Management in mixed-use developments. We operate as an equal opportunities employer