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- Tasks: Lead a dynamic Service Admin team to deliver top-notch customer service and operational efficiency.
- Company: Join Edwards Employment Solutions, a trusted recruitment partner connecting talent with leading employers.
- Benefits: Enjoy a competitive salary, free onsite parking, and a positive team environment.
- Why this job: Make a real impact in a fast-paced setting while developing your leadership skills.
- Qualifications: Experience in leading service/admin teams and strong IT skills are essential.
- Other info: This is a permanent role with direct employment from day one.
The predicted salary is between 25000 - 29000 £ per year.
Edwards Employment Solutions Ltd are a trusted, independent recruitment partner connecting talented people with employers of choice across the Midlands and Yorkshire. Specialising in Industrial & Engineering, Office Support & Professional, and Call & Contact Centre roles, we combine local market knowledge with national reach to bring you exciting career opportunities with businesses that value your skills and potential.
We are currently recruiting for a Service Team Leader, to join the team at our client, based in Chesterfield. They are an established and forward-thinking organisation with a busy and fast-paced Service Department, offering a fantastic opportunity for an experienced professional looking to lead from the front and make a real impact.
Salary & Package:
- £30,000 - £35,000 per annum (DOE)
- Permanent role – direct employment from day one
- Free onsite parking
- Pension scheme
- Positive and collaborative team environment
The Role – Service Admin Team Leader
As a Service Team Leader, you will manage a dedicated Service Admin team and play a key role in the delivery of exceptional customer service, process efficiency, and departmental performance. Key responsibilities include:
- Leading and developing the Service Admin & Coordination team
- Overseeing scheduling, job planning, customer liaison and back-office functions
- Delivering structured 1-2-1s and training for team development
- Managing work order and quote processes from start to finish
- Generating reports on department financials, KPIs and performance metrics
- Supporting the Service Manager with planning and engineering team coordination
The Candidate
We’re looking for a hands-on leader with a customer-first approach and a sharp eye for operational detail.
Must have:
- Experience leading a service/admin team in a technical environment
- Excellent planning, organisation and people management skills
- Strong IT skills, including Microsoft Office and CRM systems
Desirable:
- Knowledge of scheduling, contract service and calibration processes
- Experience managing KPIs and service reporting metrics
Ready to lead and deliver excellence? Apply today with your CV or call our team to find out more.
Service Admin Team Leader employer: Edwards Employment Solutions Ltd
Contact Detail:
Edwards Employment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Admin Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Admin Team Leader. Understanding the nuances of managing a service admin team and the importance of customer service will help you stand out during interviews.
✨Tip Number 2
Highlight your leadership experience in technical environments. Be prepared to discuss specific examples where you've successfully led a team, improved processes, or enhanced customer satisfaction.
✨Tip Number 3
Research the company culture of the organisation you're applying to. Knowing their values and how they align with your own can help you articulate why you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your familiarity with relevant software and tools, such as Microsoft Office and CRM systems. Being able to demonstrate your technical skills will show that you're ready to hit the ground running.
We think you need these skills to ace Service Admin Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading service or admin teams, particularly in technical environments. Use specific examples that demonstrate your planning, organisation, and people management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first approach and operational detail orientation. Mention how your leadership style aligns with the company's values and how you can contribute to their service department.
Highlight Relevant Skills: In your application, emphasise your strong IT skills, especially with Microsoft Office and CRM systems. If you have experience with scheduling, contract service, or calibration processes, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Admin Team Leader role.
How to prepare for a job interview at Edwards Employment Solutions Ltd
✨Showcase Your Leadership Skills
As a Service Admin Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive team environment.
✨Highlight Your Customer Service Experience
Since the role emphasises exceptional customer service, be ready to discuss specific instances where you've gone above and beyond for customers. This will show that you have a customer-first approach, which is crucial for this position.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant processes such as scheduling and contract service management. Be prepared to answer questions about your experience with these areas and how you can apply them in the new role.
✨Demonstrate Your IT Proficiency
Strong IT skills are essential for this position. Familiarise yourself with Microsoft Office and any CRM systems you've used. Be ready to discuss how you've utilised these tools to improve efficiency and performance in your previous roles.
