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- Tasks: Join us as a Senior Business Systems Analyst to optimise sales processes and enhance Salesforce solutions.
- Company: Persistent is a leading AI-driven digital engineering partner, transforming industries with innovative solutions.
- Benefits: Enjoy competitive pay, flexible hours, health check-ups, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and collaboration while making a real impact.
- Qualifications: 10+ years in business systems analysis with strong Salesforce expertise required.
- Other info: Hybrid work model with 2 days in the office; join a company recognised for employee satisfaction.
The predicted salary is between 60000 - 84000 ÂŁ per year.
About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $360.2M revenue in Q3 FY25, delivering 4.3% Q-o-Q and 19.9% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence™ Awards, including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16th TISS LeapVault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10.
About Position: Senior Business Systems Analyst (Sales & CPQ)
Location: London
Type: Full Time
Experience: 12 to 15 Years
Hybrid: 2 days’ work from office
We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact, opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross-functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.
Responsibilities:
- Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures.
- Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscripts etc.
- Collaborate with cross-functional teams to identify and document business requirements.
- Design and develop comprehensive Salesforce solutions that address complex business challenges.
- Manage end-to-end Salesforce configuration, customization, and integration projects.
- Conduct thorough gap analysis and develop innovative solutions to meet business needs.
- Create and maintain technical documentation, process flows, and system diagrams.
- Develop and deliver training materials and conduct training sessions for users.
- Monitor system performance and recommend continuous improvement strategies.
- Build POCs and demonstrate to stakeholders the new Salesforce feature releases.
- Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to.
- Map Business requirements to Salesforce standard OOTB features.
- Identify recurring issues that will drive system improvements and maintain run book.
- Work collaboratively and closely with Onshore and Offshore Developers during the execution phase.
Required Skills:
- Minimum 10+ years of experience as a business systems analyst on the Salesforce platform.
- Minimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.
- Experience of Salesforce Industries Clouds especially in Communication cloud.
- Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc.
- Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc.
- Strong Knowledge of Einstein, Prompt Builder, and Agentforce.
- Good understanding of Einstein Analytics.
- Excellent problem-solving skills.
- Proven ability to achieve challenging goals and objectives.
- Strong communication skills - verbal, written, and listening.
- Fair, objective, and data-driven in decision making.
- Experience with Salesforce managed packages.
- Must have Salesforce Sales Cloud certification.
- 4-year Degree in BS/BA, MIS or comparable technical degree.
Benefits:
- Competitive salary and benefits package.
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
- Annual health check-ups.
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Grow both professionally and personally.
- Change the world in powerful, positive ways, using the latest technologies.
- Work on collaborative innovation, with diversity and work-life wellbeing at the core.
- Have access to global opportunities to work and learn with the industry’s best talents.
Let’s unleash your full potential at Persistent - persistent.com/careers
Senior Business Systems Analyst (Sales & CPQ) employer: Persistent Systems
Contact Detail:
Persistent Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Analyst (Sales & CPQ)
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates, especially those related to Sales Cloud and CPQ. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working at Persistent or in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes or implemented Salesforce solutions in previous roles. Having concrete cases ready will showcase your problem-solving skills and experience effectively.
✨Tip Number 4
Understand the importance of collaboration in this role. Be ready to talk about how you've worked with cross-functional teams in the past, as this will highlight your ability to engage with various stakeholders and drive successful outcomes.
We think you need these skills to ace Senior Business Systems Analyst (Sales & CPQ)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Salesforce, Sales Cloud, and CPQ. Use specific examples that demonstrate your expertise in business systems analysis and process optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with Salesforce and cross-functional collaboration.
Showcase Problem-Solving Skills: Provide examples of past challenges you've faced in similar roles and how you successfully resolved them. This will demonstrate your ability to think creatively and drive system improvements, which is crucial for this position.
Highlight Certifications: If you have any relevant certifications, especially in Salesforce Sales Cloud, make sure to include them prominently in your application. This will help validate your expertise and commitment to professional development.
How to prepare for a job interview at Persistent Systems
✨Understand the Role
Make sure you have a solid grasp of what a Senior Business Systems Analyst does, especially in relation to Sales Cloud and CPQ. Familiarise yourself with the specific responsibilities mentioned in the job description, such as lead to quote architecture and Salesforce configuration.
✨Showcase Your Experience
Prepare to discuss your past experiences that align with the requirements of the role. Highlight your 10+ years of experience on the Salesforce platform and any specific projects where you've optimised business processes or implemented Salesforce solutions.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've tackled complex business challenges in the past. Discuss your approach to gap analysis and how you've developed innovative solutions to meet business needs, as this is crucial for the role.
✨Engage with Cross-Functional Teams
Since collaboration is key in this position, prepare to talk about your experience working with cross-functional teams. Share examples of how you've effectively communicated and collaborated with stakeholders from different departments, such as Marketing and Sales Operations.
