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- Tasks: Optimise dialler operations and manage multi-channel contact campaigns.
- Company: Join a top UK motor finance company known for tech-savvy solutions and a supportive culture.
- Benefits: Enjoy annual bonuses, private medical insurance, and 33 days of annual leave.
- Why this job: Be part of a dynamic team with a strong focus on development and customer satisfaction.
- Qualifications: Experience with telephony systems and contact centre management is essential.
- Other info: This is a rare opportunity in an expanding Risk Analytics department.
The predicted salary is between 29000 - 35000 £ per year.
Our client is a leading UK motor finance company known for combining technology, financial expertise, and a skilled team to offer a flexible approach to car finance. This philosophy shapes both their business and company culture.
Built on values like transparency, adaptability, and teamwork, they invest in staff development and hold a Trustpilot score of 4.7, reflecting excellent customer service.
My client is excited to present a rare and dynamic opportunity within their expanding Risk Analytics department. The Dialler Specialist role is a critical position that does not often become available.
Role Overview:
You will work closely with the Servicing team, responsible for optimising the organisation's performance across all dialler operations. In collaboration with team Heads, you will design and manage SMS, email, and call strategies to deliver efficient and effective outcomes. Responsibilities will also include IVR management and dynamic call routing to ensure inbound contacts reach the most appropriate team member.
Key Responsibilities:
- Develop, implement, and maintain multi-channel contact campaigns to drive inbound contact and encourage customers to self-cure.
- Take accountability for outbound campaign enhancements and implementation to maximise Right Party Contact (RPC) opportunities.
- Collaborate with Risk Analytics and Business Intelligence teams to develop and deploy contact strategies supporting business performance and customer experience.
- Maintain analyst applications and scripts, monitor outcomes, and roll these out to relevant teams.
Candidate Requirements:
- Working knowledge of Mitel and Noetica (or similar) telephony and campaign management systems.
- Experience managing multiple contact channels within a contact centre environment.
- Technical understanding of Microsoft T-SQL (or equivalent) is desirable.
- Strong PC literacy and proficiency in Microsoft Office applications.
Benefits:
- Bonus annually
- 15% pension – 10% paid by them
- Private medical insurance
- Life insurance
- Discounted gym membership
- 33 days annual leave
Dialler Specialist employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Specialist
✨Tip Number 1
Familiarise yourself with the specific telephony and campaign management systems mentioned in the job description, like Mitel and Noetica. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the motor finance and contact centre industries. Engaging with current employees or industry experts on platforms like LinkedIn can provide you with valuable insights into the company culture and expectations for the Dialler Specialist role.
✨Tip Number 3
Brush up on your knowledge of multi-channel contact strategies. Understanding how to effectively manage SMS, email, and call campaigns will be crucial in this role, so consider researching best practices and recent trends in customer engagement.
✨Tip Number 4
Prepare to discuss your experience with data analysis and performance monitoring. Since the role involves collaborating with Risk Analytics and Business Intelligence teams, showcasing your analytical skills and how you've used data to drive improvements in previous roles will set you apart.
We think you need these skills to ace Dialler Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Dialler Specialist position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your experience with telephony and campaign management systems, particularly Mitel and Noetica. Provide specific examples of how you've managed multi-channel contact strategies in previous roles.
Showcase Technical Skills: If you have experience with Microsoft T-SQL or similar technologies, make sure to mention it. Detail any relevant projects or tasks where you utilised these skills to enhance campaign performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's values, such as transparency and teamwork. Explain why you're excited about the opportunity and how you can contribute to their Risk Analytics department.
How to prepare for a job interview at HRC Recruitment
✨Know Your Dialler Systems
Familiarise yourself with Mitel and Noetica, or similar telephony systems. Be prepared to discuss your experience with these tools and how you've used them to optimise contact strategies in previous roles.
✨Showcase Your Analytical Skills
Highlight any experience you have with data analysis and campaign management. Be ready to explain how you've collaborated with analytics teams to improve performance and customer experience.
✨Demonstrate Teamwork and Adaptability
Since the company values teamwork and adaptability, share examples of how you've worked effectively within a team and adapted to changing circumstances in a fast-paced environment.
✨Prepare Questions About Company Culture
Research the company's values and culture, and prepare thoughtful questions about how they invest in staff development and maintain their high Trustpilot score. This shows your genuine interest in their philosophy.
