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For Companies At a Glance
- Tasks: Manage day-to-day operations of passenger transport for SEN and ASC, ensuring safety and comfort.
- Company: Join a local government team dedicated to enhancing community transport services.
- Benefits: Enjoy hybrid working with flexible hours and the potential for contract extension.
- Why this job: Make a real impact on people's lives while working in a supportive and professional environment.
- Qualifications: Experience in transport management and a commitment to high standards of service required.
- Other info: Opportunity to develop leadership skills by managing a team of passenger assistants.
One of my local government clients are currently recruiting an experienced Transport Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role where, however, you will be required to attend the office 2/3 times a week.
Overview:
- To manage the day to day operation of passenger transport for SEN and ASC transport. Ensure effective management of available resources to deliver a timely and efficient passenger transport service.
- To ensure that individuals are supported to travel as independently as possible and all transport provided is delivered to ensure the comfort, safety, dignity and wellbeing of passengers is maintained at all times.
Responsibilities:
- Ensure that staff, vehicles and service delivery attain the highest professional standards, and that all aspects of transport operations are safe, legal, cost-effective and focused on the needs of passengers, clients and service commissioners.
- To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
- To be responsible for the selection, development and performance of a team of passenger assistants in line with the Council’s HR policies.
- Manage LBH Passenger Assistants utilised for the movement of passengers for ASC and SEN and for the LBH courier service, including daily resource management to ensure planned and unplanned absence does not impact on service delivery.
- Allocate LBH staff to optimise utilisation of vehicles and staff including LBH fleet.
- Ensure that all staff are appropriately trained, and maintain records of training.
- Liaise across the passenger transport team on allocation of passengers to route both adhoc and long term, ensuring that suitable vehicles can be provided.
- Manage the LBH courier service, making optimum use of resources.
- Monitor the use of MIDAS and PATS trained staff involved in provision of passenger transport (both in-house and external).
- Provide where necessary and maintain a record of identification badges for all staff involved in the provision of passenger transport (both in-house and external).
- Deputise for the Team Manager as directed.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
Transport Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Officer
✨Tip Number 1
Familiarise yourself with the local government's transport policies and procedures. Understanding the specific needs of SEN (Special Educational Needs) and ASC (Adult Social Care) transport will show that you are well-prepared and genuinely interested in the role.
✨Tip Number 2
Network with current or former Transport Officers, especially those who have worked in similar roles within local government. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your understanding of customer care standards in your discussions. Since the role emphasises putting residents first, be prepared to share examples of how you've prioritised customer service in previous positions.
✨Tip Number 4
Highlight any experience you have in managing teams or resources effectively. The role requires overseeing staff and ensuring efficient service delivery, so showcasing your leadership skills will make you a strong candidate.
We think you need these skills to ace Transport Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Transport Officer position. Tailor your application to highlight relevant experience in managing passenger transport services, especially for SEN and ASC.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed transport operations or worked with vulnerable groups. Use specific examples to demonstrate your ability to ensure safety, comfort, and dignity for passengers.
Showcase Your Skills: Make sure to include skills that are pertinent to the role, such as resource management, team leadership, and knowledge of customer care standards. Mention any training or certifications related to passenger transport or staff management.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for providing excellent transport services. Address how you can contribute to the council's vision of 'putting our residents first'.
How to prepare for a job interview at Coyles
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Transport Officer. Familiarise yourself with the specific needs of SEN and ASC transport, as well as the importance of maintaining safety and comfort for passengers.
✨Demonstrate Customer Care Knowledge
Be prepared to discuss how you would uphold the Council's Customer Care Standards. Think of examples from your past experience where you prioritised customer satisfaction and how you can apply that to this role.
✨Showcase Team Management Skills
Since the role involves managing a team of passenger assistants, be ready to talk about your leadership style. Share experiences where you successfully developed a team or handled performance issues, highlighting your ability to motivate and train staff.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think about how you would handle unplanned absences or resource allocation challenges, and be ready to explain your thought process.
