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For Companies At a Glance
- Tasks: Lead match-day retail operations and ensure exceptional food and beverage experiences.
- Company: Join Levy UK & Ireland, part of Compass Group, the world's largest catering company.
- Benefits: Enjoy a competitive salary, diverse workplace culture, and opportunities for career growth.
- Why this job: Be part of legendary experiences at the iconic Kia Oval while promoting sustainability.
- Qualifications: 5+ years in retail management, strong operational skills, and excellent communication abilities required.
- Other info: Embrace a culture of diversity and inclusion where your unique talents are valued.
The predicted salary is between 42000 - 58000 £ per year.
Head Of Retail Operations – Kia Oval
Salary: £50000 per annum
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
More about the role:
Overview:
The Kia Oval is an international cricket ground in Kennington, in the London Borough of Lambeth, South London. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845.
Key Responsibilities:
Role Purpose:
- Reporting to the Head of Catering Operations whilst working closely with various internal and external stakeholders including the Concessions Manager.
Retail Management:
- Oversee the delivery of all match-day operations in all retail catering areas.
- Work with internal culinary team to deliver a premium retail food operation and offering.
- Work with the Beverage Operations team to ensure we plan and deliver an appropriate beverage offering for each of our demographics.
- Ensure all match day paperwork is appropriate and covers all necessary legislation.
- Forecast all retail matchday labour planners and manage a consistent and appropriately trained variable workforce.
- Plan out the layout of the concourse for each matchday.
- Work with commercial partners to deliver brand activations and experiences for customers.
- Ensure we are operating in accordance with our Net Zero goals.
Food and Beverage Partner Management:
- Deliver an appropriate concession offering for our attendance demographics.
- Plan appropriate matchday locations for partners.
- Ensure the Concessions Manager is carrying out Food audits on all traders each matchday.
Finance:
- Demonstrate strong understanding of financial reports and P&Ls.
- Accountability for all retail related fixed operating costs.
- Manage matchday retail labour planners and ensure alignment to budget.
- Provide analysis of data to support decisions and opportunities.
Health & Safety:
- Maintain H&S compliance and lead a health & safety culture.
- Ensure compliance with all allergy procedures and safety regulations.
People:
- Ensure team members are enabled to develop and grow in their role.
- Build and develop a consistent and effective retail management team.
Person Spec:
- Minimum 5 years in retail management experience in a large scale or sports venue.
- Strong operational experience with a passion for F&B.
- Excellent written and verbal communication skills.
- Able to influence and operate at all stakeholder levels (desirable).
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents.
Job Reference: com/1912/68717001/52705878/SU #London and South
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
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Head of Retail Operations - Kia Oval employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Operations - Kia Oval
✨Tip Number 1
Familiarize yourself with the Kia Oval and its operations. Understanding the venue's unique atmosphere and customer demographics will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the sports and hospitality industry. Attend events or join online forums where you can connect with people who have experience in retail management at large venues.
✨Tip Number 3
Showcase your passion for food and beverage by staying updated on current trends in the industry. Being knowledgeable about sustainable practices and innovative offerings can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experiences in managing teams and operations. Highlight specific examples where you successfully improved processes or enhanced customer experiences in a retail setting.
We think you need these skills to ace Head of Retail Operations - Kia Oval
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Retail Operations position. Understand the key responsibilities and required skills, especially in retail management and food & beverage operations.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, particularly in large-scale or sports venues. Emphasize your operational experience and any achievements that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and beverage operations. Mention specific experiences that demonstrate your ability to manage teams, oversee operations, and ensure compliance with health and safety regulations.
Highlight Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, make sure to provide examples in your application that illustrate your ability to influence stakeholders and lead a team effectively.
How to prepare for a job interview at Chartwells - Independent
✨Show Your Passion for Food & Beverage
Make sure to express your enthusiasm for food and beverage operations during the interview. Share specific examples of how you've successfully managed retail operations in similar environments, emphasizing your commitment to delivering exceptional culinary experiences.
✨Demonstrate Financial Acumen
Be prepared to discuss your experience with financial reports and P&Ls. Highlight any instances where you effectively managed budgets or analyzed data to make informed decisions that positively impacted retail operations.
✨Highlight Your Leadership Skills
Since this role involves building and developing a retail management team, share your leadership philosophy and provide examples of how you've empowered team members to grow in their roles. Discuss any successful team-building initiatives you've implemented.
✨Understand Health & Safety Regulations
Familiarize yourself with health and safety compliance, especially in a food and beverage context. Be ready to discuss how you've maintained safety standards in previous roles and how you plan to foster a health and safety culture at Kia Oval.
