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For Companies At a Glance
- Tasks: Join a friendly team to manage and operate travel groups in the UK.
- Company: A vibrant company in London, specialising in inbound tourism.
- Benefits: Enjoy a competitive salary, beautiful offices, and great career progression.
- Why this job: Be part of a dynamic team making travel dreams come true while developing your skills.
- Qualifications: Fluency in English and French, with strong customer service and attention to detail.
- Other info: Experience in tourism is a plus; remote work options may be available.
The predicted salary is between 16200 - 16800 £ per year.
Amazing opportunity for a French Speaking Operations Executive to join a friendly team in London. We are looking for good knowledge of the UK as a destination and fluency in English and a second language (French). You will be responsible for quoting and operating incoming travel groups to the UK, and to confirm all services required in good time.
Job Purpose:
- To work closely with senior operators in order to develop and grow incoming groups
- Quote & operate groups in a successful, profitable and professional manner
Job Specification:
- To maintain good relations with all clients and suppliers at all times
- To respond to requests from clients accurately and in a timely manner
- Follow up of quotation sent out in order to convert requests into confirmed bookings
- Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
- Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
- Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
- Follow up with client after travel to ensure maximum satisfaction
- Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
- Check financial details of each booking and to ensure profit/loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:
- Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
- Exceptional customer service and result driven
- Ability to work under pressure
- Highly accurate with an excellent attention to detail
- Fluency in English
- Fluency in French
- Ability to make decisions and to work on own initiative
Desirable:
- Fluency in any other European language
- Experience within the inbound tourism industry in the UK and Ireland
The Package:
Salary range £27-28k+ pa dependent on experience. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
Interested? If you are keen to be considered for this fantastic role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to (url removed).
Group Operations Executive (French speaking) employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Executive (French speaking)
✨Tip Number 1
Familiarise yourself with the UK travel industry, especially in terms of popular destinations and services. This knowledge will help you engage confidently with clients and suppliers during interviews.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves liaising with suppliers for the best rates. Consider role-playing scenarios with a friend to practice your approach.
✨Tip Number 3
Highlight your customer service experience in conversations or networking events. Being able to demonstrate your ability to maintain good client relations will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office tools, particularly Excel, as data management is crucial in this role. Think of examples where you've used these skills effectively in past jobs.
We think you need these skills to ace Group Operations Executive (French speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and customer service, particularly in the tourism industry. Emphasise your fluency in both English and French, as well as any other relevant languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage travel groups and maintain client relationships effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as negotiation with suppliers, attention to detail, and the ability to work under pressure. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Language Skills
Since fluency in French is a key requirement, be prepared to demonstrate your language skills during the interview. You might be asked to converse in French or respond to questions in both English and French, so practice speaking confidently in both languages.
✨Know Your UK Tourism
Familiarise yourself with popular tourist destinations and trends in the UK. Being knowledgeable about the travel industry and current events will show your passion for the role and help you answer questions more effectively.
✨Highlight Your Customer Service Experience
This role requires exceptional customer service skills. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues, demonstrating your ability to maintain good relations with clients and suppliers.
✨Prepare for Operational Scenarios
Think about potential scenarios you might face in this role, such as handling last-minute changes or negotiating with suppliers. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and attention to detail.
