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- Tasks: Lead client services for high-growth eCommerce brands, overseeing project teams and ensuring timely delivery.
- Company: Join Superco, a top Shopify Premier Partner agency focused on impactful outcomes and long-term partnerships.
- Benefits: Enjoy a competitive salary, smart colleagues, and a vibrant London Bridge office three days a week.
- Why this job: This role offers strategic influence, team leadership, and the chance to work with exciting brands.
- Qualifications: 4+ years in a client-facing role, experience managing portfolios, and strong analytical skills required.
- Other info: Ideal for those passionate about eCommerce and looking to make a real impact in a dynamic environment.
The predicted salary is between 48000 - 84000 £ per year.
We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.
Client Leadership & Relationship Management
- Own a portfolio of eCommerce clients, acting as their strategic and commercial lead.
- Proactively surface risks, opportunities, and initiatives to deepen impact and account value.
Project Oversight & Team Coordination
- Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound.
- Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
- Liaise with our delivery lead to maintain delivery quality and commercial margin across each account.
- Provide direction and escalation support to project managers and account execs.
Strategic & Commercial Input
- Translate business needs into briefs and scopes that balance speed, quality, and value.
- Review analytics and performance data to inform decisions and next steps.
- Partner with internal leads on experimentation, A/B testing, and performance improvements.
- Help evolve client services processes, tooling, and reporting.
- Support hiring, onboarding, mentoring and management of junior team members.
- Contribute to resourcing and forecasting across your accounts.
4+ years in a client-facing role within a digital or eCommerce agency. Experience managing a portfolio of brands and leading cross-functional teams. Confident managing project budgets, timelines, scopes, and stakeholder expectations. Commercially astute, with a track record of growing accounts and retaining clients. Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs. Experience working with fashion, wellness, or lifestyle DTC brands. Brand side experience is a plus.
Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. Competitive salary. Smart, supportive colleagues and interesting brands. London Bridge based office - 3 days a week.
Client Services Team Leader employer: Superco - Shopify Premier Partner
Contact Detail:
Superco - Shopify Premier Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Team Leader
✨Tip Number 1
Familiarise yourself with the eCommerce landscape, particularly focusing on Shopify and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the eCommerce and digital agency space. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights into the company culture and expectations at Superco.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led teams in previous roles. Highlighting your experience with high-growth brands will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in eCommerce analytics and KPIs. Being able to speak knowledgeably about metrics like AOV, CVR, and CLTV will show that you're commercially astute and ready to contribute from day one.
We think you need these skills to ace Client Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within eCommerce or digital agencies. Emphasise your leadership skills and any specific achievements related to managing portfolios of brands.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and your understanding of the Shopify platform. Discuss how your commercial instincts and strategic thinking can benefit Superco and their clients.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed cross-functional teams and delivered projects on time and within budget. Use metrics to demonstrate your success in growing accounts and retaining clients.
Prepare for Potential Questions: Anticipate questions related to client relationship management and project oversight. Be ready to discuss specific examples of how you've handled challenges in previous roles and how you’ve contributed to team success.
How to prepare for a job interview at Superco - Shopify Premier Partner
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships, particularly in a digital or eCommerce context. Highlight specific examples where you've successfully grown accounts or resolved client issues.
✨Demonstrate Commercial Acumen
Since the role requires a strong commercial instinct, come equipped with examples of how you've managed project budgets and timelines. Be ready to discuss how you’ve balanced quality and speed while ensuring profitability.
✨Prepare for Team Coordination Questions
Expect questions about your experience leading cross-functional teams. Share instances where you’ve coordinated between project managers, developers, and other specialists to ensure successful project delivery.
✨Familiarise Yourself with eCommerce Metrics
Brush up on key eCommerce KPIs such as AOV, CVR, and CLTV. Be ready to discuss how you've used analytics to inform decisions and improve performance in past roles.
