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- Tasks: Lead client services for high-growth eCommerce brands, overseeing project teams and ensuring timely delivery.
- Company: Join Superco, a top Shopify Premier Partner agency focused on impactful outcomes and long-term partnerships.
- Benefits: Enjoy a competitive salary, smart colleagues, and a vibrant London Bridge office three days a week.
- Why this job: Be part of a dynamic team that values quality execution and fosters professional growth in a thriving industry.
- Qualifications: 4+ years in a client-facing role with experience managing eCommerce brands and cross-functional teams.
- Other info: Opportunity to mentor junior team members and contribute to innovative client service processes.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.
Client Leadership & Relationship Management
- Own a portfolio of eCommerce clients, acting as their strategic and commercial lead.
- Proactively surface risks, opportunities, and initiatives to deepen impact and account value.
Project Oversight & Team Coordination
- Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound.
- Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
- Liaise with our delivery lead to maintain delivery quality and commercial margin across each account.
- Provide direction and escalation support to project managers and account execs.
Strategic & Commercial Input
- Translate business needs into briefs and scopes that balance speed, quality, and value.
- Review analytics and performance data to inform decisions and next steps.
- Partner with internal leads on experimentation, A/B testing, and performance improvements.
- Help evolve client services processes, tooling, and reporting.
- Support hiring, onboarding, mentoring and management of junior team members.
- Contribute to resourcing and forecasting across your accounts.
4+ years in a client-facing role within a digital or eCommerce agency. Experience managing a portfolio of brands and leading cross-functional teams. Confident managing project budgets, timelines, scopes, and stakeholder expectations. Commercially astute, with a track record of growing accounts and retaining clients. Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs. Experience working with fashion, wellness, or lifestyle DTC brands. Brand side experience is a plus.
Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. Competitive salary. Smart, supportive colleagues and interesting brands. London Bridge based office - 3 days a week.
Client Service Team Lead employer: Superco - Shopify Premier Partner
Contact Detail:
Superco - Shopify Premier Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Team Lead
✨Tip Number 1
Familiarise yourself with the eCommerce landscape, especially focusing on Shopify and its functionalities. Understanding the platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the eCommerce and digital agency space. Attend relevant events or webinars to connect with people who might provide insights or even referrals for the Client Services Lead position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led teams in previous roles. Highlighting your experience with high-growth brands will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in eCommerce analytics and KPIs. Being able to speak knowledgeably about metrics like AOV, CVR, and CLTV will show that you're commercially astute and ready to contribute from day one.
We think you need these skills to ace Client Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within eCommerce or digital agencies. Emphasise your leadership skills and any specific achievements related to managing portfolios of brands.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed client relationships and led teams.
Showcase Your Commercial Acumen: Since the role requires a commercially minded individual, include examples in your application that showcase your ability to grow accounts and retain clients. Use metrics where possible to illustrate your impact on previous projects.
Highlight Relevant Skills: Ensure you mention key skills such as project management, analytics, and familiarity with eCommerce KPIs. This will help demonstrate that you have the necessary expertise to oversee project teams and deliver results.
How to prepare for a job interview at Superco - Shopify Premier Partner
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships, particularly in a digital or eCommerce setting. Highlight specific examples where you've successfully grown accounts or resolved client issues.
✨Demonstrate Commercial Acumen
Since the role requires a strong commercial instinct, come ready to talk about how you've managed project budgets and timelines. Use metrics and KPIs to illustrate your understanding of eCommerce performance.
✨Prepare for Team Coordination Questions
Expect questions about how you lead cross-functional teams. Share your approach to ensuring that project managers, developers, and other specialists work effectively together to meet client needs.
✨Discuss Your Strategic Thinking
Be ready to explain how you translate business needs into actionable briefs and scopes. Provide examples of how you've used analytics to inform decisions and improve client outcomes.
