Global Assistance Coordinator

We are recruiting Global Travel and Medical Assistance Coordinators to join our International Medical Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives. If you are looking for an exciting role, where you will be making a difference every day, then please read on.

As an Assistance Coordinator, you will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals, put care plans in place which may include arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary. Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am to 10pm, Monday to Sunday and our New Zealand team providing the service overnight. Once fully trained there is an opportunity for hybrid working.

What we are looking for:

• Excellent written and verbal communication skills
• Someone who is passionate about providing good customer service, adaptable and has an empathetic attitude
• A resourceful problem solver who can work under pressure
• Good geographical knowledge
• Additional languages are an advantage, but not necessary
• Knowledge and experience of working within the travel insurance arena is an advantage
• Ability to build relationships quickly, responding respectfully and positively to members’ needs

If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manage their time effectively, then we would love to hear from you.

Required Criteria:

• Excellent written and verbal communication skills
• Teamwork
• Good geographical knowledge
• Early, middle and late shifts, Monday to Sunday, including Bank Holidays
• English language, both verbal and written, to a native standard
• Ability to commute to the Esher office

Desired Criteria:

• Additional foreign languages
• Experience of working within the travel insurance business

About The Company:

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect.

Company Culture:

We focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits:

Commitment to career development. We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering ongoing training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, vacation, paid time off, retirement plan and/or pension, office perks, employee development programs, employee discounts, gym membership or wellness programs, opportunity to travel, casual dress, cycle to work, free work laptop, referral bonus, open office, competitive salary, life insurance, employee assistance scheme, wellbeing scheme, social opportunities, hybrid working.

Salary: £26,000.00 per year