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- Tasks: Be the go-to person for managing tenancies and supporting tenants in your community.
- Company: Join a reputable social housing organization making a real difference in County Durham.
- Benefits: Gain valuable experience while working in a supportive and inclusive environment.
- Why this job: Make an impact by helping vulnerable people and improving their living situations.
- Qualifications: Previous experience in housing or customer service is essential; a UK driver's license is a must.
- Other info: We welcome applicants from all backgrounds and are committed to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Housing Support Worker Ongoing temporary County Durham Sellick partnership are currently assisting in the recruitment of a Housing Support worker to join a reputable social housing organisation based in County Durham. The Housing support worker will be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. Duties of Housing Support worker: Neighbourhood and tenancy management Anti-social behaviour Allocations and lettings Empty property management, customer viewings and welcome visits Income management Customer involvement, empowerment, and inclusion Tenant liaison and support Requirements of the Housing support worker: Experience in a similar housing officer/housing partner position previously Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context Full UK drivers license (Essential) If you want to hear more about the Housing Support worker role, please contact Nyari Breslin at Sellick Partnership Derby or click apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years’ experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. TPBN1_UKTJ
Housing Support worker employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support worker
✨Tip Number 1
Familiarize yourself with the local housing policies and regulations in County Durham. This knowledge will not only help you understand the role better but also demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in social housing. Attend local events or join online forums to connect with others and gain insights into the challenges and best practices in the field.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed complex cases or resolved customer complaints. Highlighting these situations will showcase your problem-solving skills and ability to work with vulnerable individuals.
✨Tip Number 4
Make sure to emphasize your customer service experience during any conversations or interviews. Being able to effectively communicate and empathize with tenants is crucial for a Housing Support Worker, so share relevant stories that illustrate your strengths in this area.
We think you need these skills to ace Housing Support worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing support or similar roles. Emphasize your customer service skills and any experience managing complex cases, especially with vulnerable individuals.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Housing Support Worker role. Mention your understanding of tenancy management, anti-social behaviour, and your approach to customer involvement and empowerment.
Showcase Relevant Experience: In your application, provide specific examples of how you've successfully managed tenancies, resolved complaints, or worked with tenants in previous roles. This will demonstrate your capability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sellick Partnership
✨Show Your Understanding of Tenancy Management
Make sure to demonstrate your knowledge of tenancy management during the interview. Discuss your previous experiences in managing tenancies and how you effectively handled issues like arrears or anti-social behavior.
✨Highlight Your Customer Service Skills
Since the role involves working closely with customers, be prepared to share examples of your customer service experience. Talk about how you've managed complex cases and supported vulnerable individuals in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face as a Housing Support Worker and how you would approach them, especially regarding conflict resolution and tenant support.
✨Demonstrate Your Commitment to Inclusion
Sellick Partnership values inclusivity, so be ready to discuss how you promote customer involvement and empowerment. Share any relevant experiences where you have successfully engaged with diverse communities or supported individuals from various backgrounds.
