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- Tasks: Join our team to schedule and plan repairs efficiently for residents.
- Company: We are a leading organisation in the social housing sector, dedicated to quality service.
- Benefits: Enjoy annual leave, long service awards, and perks like free coffees and cinema tickets.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Experience in a call centre, strong communication skills, and attention to detail required.
- Other info: Flexible responsibilities to help the department succeed; apply now!
The predicted salary is between 24000 - 30000 £ per year.
Location: Oldbury
Salary: Up to £30,000 per annum
Sector: Social Housing Sector
Benefits:
- Annual holiday; increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.
Responsibilities:
- Providing customer service to residents and customers.
- Arranging appointments for residents with Trades people in a cost effective and organised manner.
- Dealing with queries from residents, changing appointments.
- Rescheduling appointments using our planning tools.
- Logging current jobs onto our job management system/database.
- Working with Supervisors and trades people to organise and schedule work.
Requirements:
- Experience working in a call centre environment
- Ability to multi-task and meet deadlines and targets
- Excellent communication skills and attention to detail
This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.
If you feel this Repairs Planner/Scheduler position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). Please send CV directly to
REPAIRS SCHEDULER - OLDBURY - UP TO 30K employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REPAIRS SCHEDULER - OLDBURY - UP TO 30K
✨Tip Number 1
Familiarise yourself with the social housing sector and its specific challenges. Understanding the unique needs of residents can help you demonstrate your commitment to providing excellent customer service during any interviews.
✨Tip Number 2
Brush up on your scheduling and planning tools. Being able to discuss your experience with job management systems or similar software will show that you're ready to hit the ground running in this role.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a busy environment. Highlighting your ability to prioritise and meet deadlines will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Practice your communication skills, especially in handling queries and rescheduling appointments. Being able to convey information clearly and effectively will be key in providing a quality service to residents.
We think you need these skills to ace REPAIRS SCHEDULER - OLDBURY - UP TO 30K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and scheduling. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the Repairs Scheduler role. Mention your experience in a call centre environment and your ability to multi-task, as these are key aspects of the job.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or team members in previous roles. This will highlight your excellent communication skills, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is important for this role, and a polished application reflects that quality.
How to prepare for a job interview at Regen Solutions
✨Showcase Your Customer Service Skills
Since the role involves providing customer service to residents, be prepared to discuss your previous experiences in similar environments. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Organisational Abilities
The job requires effective scheduling and planning. Be ready to explain how you manage multiple tasks and deadlines. You could share a time when you had to juggle various responsibilities and how you ensured everything was completed on time.
✨Familiarise Yourself with Planning Tools
Understanding the tools used for scheduling is crucial. If you have experience with any job management systems or planning software, mention it during the interview. If not, express your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a last-minute appointment change. Practising responses to these scenarios can help you feel more confident and articulate during the interview.
