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For Companies At a Glance
- Tasks: Engage with customers to discuss debts and create repayment plans.
- Company: EOS Solutions UK PLC is a leading debt purchase company based in Warrington.
- Benefits: Enjoy a monthly performance bonus, contributory pension, free parking, and up to 25 days leave.
- Why this job: Make a real difference by supporting vulnerable customers in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for customer service and empathy.
- Other info: Hybrid working model available for better work-life balance.
The predicted salary is between 20800 - 36400 £ per year.
Do you excel in a dynamic customer service environment? As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington.
- Monthly performance bonus
- Contributory Pension
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Data Adviser employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Adviser
✨Tip Number 1
Familiarise yourself with the debt collection guidelines and regulations, especially the CSA code of conduct and the Data Protection Act. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult conversations or resolved conflicts in previous roles. This will highlight your ability to work closely with vulnerable customers.
✨Tip Number 3
Research EOS Solutions UK PLC to understand their values and mission. Tailoring your conversation during the interview to align with their company culture can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Collections Advisor role, which can be invaluable for your preparation.
We think you need these skills to ace Data Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and the Data Protection Act to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved working with vulnerable customers. Use specific examples to showcase your skills in communication and problem-solving, which are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background aligns with the company's values. Mention your understanding of the importance of adhering to regulations in debt collection.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at EOS Solutions UK Plc
✨Understand the Role
Make sure you have a clear understanding of what a Collections Advisor does. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and the Data Protection Act. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Empathy and Communication Skills
As you'll be working closely with vulnerable customers, it's crucial to showcase your empathy and communication skills during the interview. Prepare examples of how you've handled sensitive situations in the past, highlighting your ability to listen and provide tailored support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to customer interactions. Practice responding to potential scenarios you might face as a Collections Advisor, focusing on how you would balance adherence to guidelines with providing excellent customer service.
✨Research EOS Solutions UK PLC
Take some time to research EOS Solutions UK PLC and their values. Understanding the company's mission and culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
