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- Tasks: Engage with customers to discuss debts and create repayment plans.
- Company: EOS Solutions UK is a leading debt purchase company based in Warrington.
- Benefits: Enjoy a monthly performance bonus, contributory pension, free parking, and up to 25 days annual leave.
- Why this job: Join a supportive team that values customer care and compliance while making a positive impact.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This role offers a hybrid working model, blending office and remote work.
The predicted salary is between 20800 - 36400 £ per year.
Do you excel in a dynamic customer service environment? As a Collections Advisor, you’ll be contacting customers to discuss their outstanding debts and agree on repayment plans. The position requires you to work closely with vulnerable customers, offering tailored support while adhering to all debt collection guidelines and regulations, including the CSA code of conduct and legal requirements under the Data Protection Act and FCA rules.
EOS Solutions UK PLC (“EOS UK”) is a debt purchase company based in Warrington.
- Monthly performance bonus
- Contributory Pension
- Free onsite parking
- 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Hybrid Collections Advisor employer: EOS Solutions UK Plc
Contact Detail:
EOS Solutions UK Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Collections Advisor
✨Tip Number 1
Familiarise yourself with the CSA code of conduct and the legal requirements under the Data Protection Act and FCA rules. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in debt collection.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing repayment plans with vulnerable customers.
✨Tip Number 3
Research EOS Solutions UK PLC and understand their values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of EOS UK on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Hybrid Collections Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with debt collection guidelines and regulations, as well as the importance of customer service in this role.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles that involved working with vulnerable customers. Emphasise your ability to handle sensitive situations and your understanding of debt collection practices.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain why you are a good fit. Mention specific skills that align with the job description, such as communication skills and empathy towards customers in financial distress.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EOS Solutions UK Plc
✨Understand the Role
Make sure you have a clear understanding of what a Collections Advisor does. Familiarise yourself with debt collection guidelines, the CSA code of conduct, and the Data Protection Act. This knowledge will help you answer questions confidently and demonstrate your commitment to ethical practices.
✨Show Empathy and Communication Skills
As you'll be working closely with vulnerable customers, it's crucial to showcase your empathy and communication skills during the interview. Prepare examples of how you've handled sensitive situations in the past, highlighting your ability to listen and provide tailored support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Collections Advisor and how you would approach them. Practising these scenarios can help you articulate your thought process clearly.
✨Research EOS Solutions UK
Take some time to research EOS Solutions UK and their values. Understanding the company's mission and culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
