Air Logistics Healthcare Operational Care Specialist
Air Logistics Healthcare Operational Care Specialist

Air Logistics Healthcare Operational Care Specialist

Slough Full-Time No home office possible
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Job Description

Are you ready to take on a key role in the fast-paced world of healthcare logistics? This position involves managing and monitoring operational activities to ensure full compliance with company policies while maintaining excellent service standards across the live network.Key Responsibilities:
  • Support daily operations within the Heathrow Control Tower team.

  • Manage high volumes of emails in the Control Group inbox.

  • Develop and enforce customer-focused operational policies and procedures.

  • Handle complex and escalated operational issues alongside management.

  • Maintain accuracy of operational reporting and database records.

  • Coordinate customer service projects and initiatives.

  • Monitor vendor and network partner compliance with company policies, procedures, and pricing.

  • Provide weekend and out-of-hours support for general customer service processes.

Skills & Experience:

  • Strong written and verbal communication and negotiation skills

  • In-depth understanding of courier and freight operations including import, export, warehousing, and transport.

  • Good knowledge of world geography.

  • Familiarity with temperature-controlled packaging solutions for healthcare logistics.

  • Ability to work effectively under pressure and manage time efficiently.

Benefits & Working Environment:

  • Competitive pension plan.

  • Access to rewards and wellbeing programs including discounts and mental health support.

  • Employee assistance programs offering 24/7 GP, legal, financial, and mental health advice.

  • Supportive and inclusive work environment valuing diversity and equal opportunity.

  • Recognition and support for service leavers and their unique skills.

  • Monday to Friday, 9:00 AM – 6:00 PM.

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Contact Detail:

Heathrow Personnel Recruiting Team

Air Logistics Healthcare Operational Care Specialist
Heathrow Personnel
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  • Air Logistics Healthcare Operational Care Specialist

    Slough
    Full-Time

    Application deadline: 2027-06-06

  • H

    Heathrow Personnel

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