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- Tasks: Welcome patients and visitors, manage appointments, and assist with administrative tasks.
- Company: Join a dedicated team in a Clinical Assessment Unit focused on patient care.
- Benefits: Gain valuable experience, participate in training, and enjoy a supportive work environment.
- Why this job: Make a difference in patient experiences while developing your skills in a healthcare setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity for personal development and to contribute to improving reception procedures.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the CAU to help with identifying improvements.b) Books patients that attend the CAU onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets. Main Tasks a) Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and
Receptionist - Clinical Assessment Unit employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Clinical Assessment Unit
✨Tip Number 1
Familiarize yourself with the specific reception and administrative procedures used in clinical settings. Understanding these processes will not only help you during the interview but also demonstrate your proactive approach to improving efficiency.
✨Tip Number 2
Highlight any previous experience you have in a similar role, especially in a healthcare environment. Be ready to discuss how you managed patient interactions and maintained confidentiality, as this is crucial for the position.
✨Tip Number 3
Show your willingness to learn and adapt by mentioning any relevant training or courses you've completed. This will reflect your commitment to personal development and your readiness to participate in mandatory training.
✨Tip Number 4
Prepare to discuss how you handle challenging situations, such as difficult patients or high-pressure environments. Providing examples of your problem-solving skills will make you stand out as a candidate who can maintain professionalism in all circumstances.
We think you need these skills to ace Receptionist - Clinical Assessment Unit
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position in the Clinical Assessment Unit. Make sure you understand the key responsibilities and main tasks, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reception or administrative roles. Mention specific examples where you provided feedback on procedures, booked appointments, or assisted new staff.
Demonstrate Communication Skills: Since the role involves responding to queries and providing information, showcase your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated with patients or colleagues in the past.
Emphasize Confidentiality and Professionalism: Make sure to address your understanding of patient privacy, dignity, and confidentiality in your application. Highlight any relevant training or experiences that demonstrate your commitment to maintaining these standards.
How to prepare for a job interview at NHS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a receptionist in a clinical assessment unit. Familiarize yourself with the key tasks such as booking patients, handling queries, and maintaining confidentiality.
✨Demonstrate Communication Skills
During the interview, showcase your ability to communicate effectively. Practice answering questions clearly and concisely, as well as demonstrating how you would handle patient inquiries and concerns.
✨Showcase Your Organizational Skills
Highlight your organizational abilities by discussing past experiences where you managed appointments or handled administrative tasks efficiently. This will show that you can keep the reception area running smoothly.
✨Emphasize Teamwork and Training
Be prepared to discuss your experience working in a team and how you can assist new staff members. Mention any training courses you've attended that relate to customer service or administrative roles.
