IT Apprentice

Natural Innovations Beeston Rylands, United Kingdom
Accounts/HR/IT On site

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Company Description

Since 2002, we’ve been the trusted partner for global food brands, helping them make a lasting impression on today’s food lovers.

As innovators, we specialise in bespoke plant-led ingredients and menu solutions that bring bold, creative flavours to the table. From major foodservice brands to food manufacturers and recipe kit providers, we collaborate to inspire, innovate, and deliver high-quality ingredients for on-trend dishes.

We believe that great ideas come from all areas of the business. That’s why we foster a collaborative, open, and diverse environment for both our teams and our customers. We treat everyone with respect and integrity, creating an inspiring environment where we can all work, learn, and grow together.

Joining Natural Innovations is also joining a community that nurtures its workforce, with regular food events and staff recognition. We strive to ensure our colleagues are rewarded for their dedication and hard work, while working together to produce products to a high standard.

Position

We are looking for an IT Apprentice to work within our busy IT Team. The main responsibilities will include:

1. Attending a suitable IT course 20% of each week to develop IT knowledge in areas such as LAN/WAN, hardware, software, and support functions. Higher Level IT education (part-time Degree/HND) may follow after the apprenticeship.
2. Gaining practical experience in IT support, administration, and troubleshooting.
3. Providing level 1 support for network infrastructure and IT systems, supported by the IT Manager and external providers.
4. Carrying out IT administration tasks and updating documentation.
5. Sourcing and purchasing IT hardware and software within the PO approval process.
6. Learning to troubleshoot EDI problems with support from relevant teams and partners.
7. Adhering to IT policies and procedures.
8. Deputising for IT support staff when needed, including working offsite or during holidays.
9. Contributing to service improvements and managing IT projects.
10. Occasional out-of-hours support for critical issues.
11. Following best practices regarding IT legality and security, including software licensing and cybersecurity measures.
12. Supporting the IT department\’s objectives and performing duties as requested.
13. Promoting a positive and enthusiastic working environment.

Requirements

• Preferably educated to A level or equivalent in an IT-related subject.
• Basic knowledge or training in Windows Servers, PC/laptop support, network infrastructure, and Microsoft Office 365 is advantageous but not essential.
• Additional knowledge in MS-Exchange, VMware, Cisco Wi-Fi, VOIP, CCTV, firewalls, and backup systems is beneficial but not required.
• Good communication skills, both oral and written.
• Basic understanding of ERP systems is a plus.

Other Information

Benefits include:

• Competitive salary
• Supportive management with an open-door policy
• 8% contributory pension (with employee contribution)
• Employee Assistance Programme
• Discount platform access
• Membership to The Company Shop
• Team lunches, Christmas hampers, and events
• Training and development opportunities
• Career progression with internal promotion
• Close to transport links with limited parking

Our core values

Innovative partners: Building on shared passion for quality and agility.

Quality commitment: Delivering high standards and technical excellence.

Inclusivity matters: Fostering diverse, respectful, and collaborative spaces.

Planetary care: Committing to sustainable practices for the environment.

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