Head of Operations

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week’s Agency of the Year 2023! Are you a dynamic leader passionate about driving operational excellence and leading high-performing teams? PGOne, part of Starcom, is seeking a Head of Operations for a 12-month fixed-term contract. PGOne is a collaborative, end-to-end business unit focused on delivering transformative solutions for Procter & Gamble. The Role As the Head of Operations, you’ll oversee and elevate PGOne’s operational efficiency. This includes optimizing workflows, fostering automation, and ensuring compliance with key operational and financial standards. You’ll lead a team of eight operations executives and managers, focusing on campaign booking, billing, reconciliation, and reporting. Key responsibilities include: Have day to day management of a team of 8 operations executives & managers who are responsible for campaign booking and reconciliation Revenue Tracking & PO management – keeping a log of all POs that are raised, issuing instructions to finance team for related billings and inputting revenue into the annual tracker Reporting unbilled media amounts to P&G Innovating and streamlining processes for efficiency. Oversight of financial diligence, KPI tracking, and PO management. Managing stewardship audits and ABACUS (automated booking tool) development. Building strong client relationships as a trusted operations leader. Inspiring and mentoring your team, driving their professional growth. What We’re Looking For You’ll need significant experience in operations, ideally within media. Key qualities include: Expertise in workflow process design and execution. An entrepreneurial mindset with outstanding organisational and leadership skills Familiarity with tools like MediaOcean (Prisma) and Excel macros or Python. Confidence and ability to interrogate processes and develop new, more efficient ways of working Critical thinker and problem-solver Ability to translate complex messages in a straightforward and simple manner Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).