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- Tasks: Own warranty repairs and aftercare services for newly built homes.
- Company: Join an award-winning residential developer with a strong project pipeline.
- Benefits: Enjoy a £40,000 salary, company van, fuel card, and full benefits.
- Why this job: Be the face of the company, ensuring customer satisfaction in a supportive environment.
- Qualifications: Trade background preferred; skilled in maintenance tasks and great communication.
- Other info: Long-term employment with opportunities for development and progression.
The predicted salary is between 24000 - 33600 £ per year.
Location: Colchester
Salary: £40,000 per annum
Benefits: Company van, fuel card, and full benefits
Job Type: Full-Time, Permanent
Join an Award-Winning Housebuilder – Customer Care Operative Opportunity
We’re working with a highly respected, award-winning residential developer to recruit a skilled Customer Care Operative based in Colchester. This is a permanent, full-time position offering an excellent salary package, career stability, and the chance to join a growing business with a strong project pipeline and a people-first approach.
Role Overview:
As a Customer Care Operative, you’ll take ownership of warranty repairs and aftercare services across newly built homes. You’ll be the face of the company, providing high-quality remedial works and ensuring customer satisfaction remains at the forefront.
Key Duties:
- Carry out multi-trade maintenance works, including carpentry, decorating, mastic works, tiling, and basic plumbing.
- Conduct Home Demonstrations, introducing customers to their new homes.
- Investigate and resolve issues professionally, escalating where needed.
- Prepare detailed reports, including photos and descriptions of issues.
- Ensure compliance with health & safety and company standards.
- Maintain clear communication with customers and internal teams.
- Use digital systems (such as Mcare) to close jobs within service level agreements.
- Support busy periods, including year-end completions and show home preparation.
What We’re Looking For:
- A trade background or qualification (desirable).
- Skilled across a range of general maintenance tasks (e.g. carpentry, plastering, roofing, painting, etc.).
- Friendly, professional, and customer-focused.
- Able to work independently and solve problems effectively.
- Organised, punctual, and a great communicator.
- Competent using digital reporting systems.
- Full UK driving licence required.
What You’ll Get:
- £40,000 annual salary
- Company van and fuel card
- Full range of employee benefits
- Long-term, stable employment with a reputable developer
- Opportunities for development and progression
Ready to Apply?
If you’re a skilled multi-trader or maintenance professional who enjoys customer interaction and wants to join a supportive, high-quality homebuilder — apply now and take the next step in your career.
Customer Care Operative employer: Alexander Associates
Contact Detail:
Alexander Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Familiarise yourself with the company’s values and recent projects. Understanding their people-first approach and commitment to quality will help you align your responses during any interviews.
✨Tip Number 2
Prepare to discuss your hands-on experience in multi-trade maintenance. Be ready to share specific examples of past work that demonstrate your skills in carpentry, plumbing, and customer service.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you've successfully resolved customer issues. This will highlight your customer-focused mindset, which is crucial for this role.
✨Tip Number 4
Brush up on your digital skills, especially if you're familiar with reporting systems like Mcare. Being able to demonstrate your competence with technology can set you apart from other candidates.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-trade maintenance and customer service. Emphasise any specific skills related to carpentry, plumbing, or decorating that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to resolve issues effectively. Mention your trade background and how it makes you a suitable candidate for the role.
Highlight Communication Skills: In your application, stress your communication abilities. The role requires clear interaction with customers and internal teams, so provide examples of how you've successfully communicated in previous positions.
Showcase Problem-Solving Abilities: Include specific instances where you've resolved issues or improved customer satisfaction in your past roles. This will demonstrate your capability to handle the responsibilities of a Customer Care Operative.
How to prepare for a job interview at Alexander Associates
✨Showcase Your Trade Skills
Make sure to highlight your experience and qualifications in various trades during the interview. Be prepared to discuss specific projects you've worked on, as this will demonstrate your hands-on expertise and ability to handle multi-trade maintenance tasks.
✨Emphasise Customer Focus
As a Customer Care Operative, you'll be the face of the company. Share examples of how you've successfully resolved customer issues in the past and how you prioritise customer satisfaction. This will show that you understand the importance of maintaining strong relationships with clients.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with a dissatisfied customer or managing multiple tasks at once. Practising your responses to these scenarios can help you articulate your problem-solving skills and ability to work under pressure.
✨Familiarise Yourself with Digital Systems
Since the role involves using digital reporting systems like Mcare, it’s beneficial to have a basic understanding of such tools. If you have experience with similar software, mention it during the interview, as this will demonstrate your readiness to adapt to their systems quickly.
