Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 3rd Line Voice Engineering Specialist, tackling complex voice infrastructure challenges.
- Company: Be part of a dynamic team focused on innovative voice solutions and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible work locations, and opportunities for professional growth.
- Why this job: This role offers hands-on experience in a fast-paced environment with a focus on teamwork and innovation.
- Qualifications: You need strong problem-solving skills and experience in VoIP and voice protocols.
- Other info: Expect a mix of on-site work and call-out duties, with a commitment to excellence.
The predicted salary is between 50000 - 70000 £ per year.
Role: 3rd Line Voice Engineering Specialist Location: Available locations – Reading (preferred), Glasgow, Hatfield, Manchester, Birmingham, Sheffield. Must be committed to limited travel to Reading to customer site. 3 days on-site requirement per week. Duration: 6 Months Day rate: £467 inside IR35 Must be committed to 4 pre-planned nights on Call Out per week (Call-out Hourly rate x 1.5 Monday to Saturday & Hourly rate x 2.0 Sunday & Bank Holidays). Role Description: The role requires a highly skilled technical individual who is innovative, engaging and driven. Someone who has a proven record of achievement and experience in providing 3rd line services to meet demanding customer requirements. The role holder will contribute to the decision-making process for new and existing voice infrastructure and applications, ensuring risk, testing and implementation processes are adhered to and followed. Role responsibilities: Quality driven professional manner. Managing fault ticketing and provisioning requests in an effective manner to ensure customer’s SLAs are met. Interfacing directly with the customer engineering team. Managing excellent relationships with the customer, as well as other internal stakeholders e.g. Planning & Engineering, Front Door and Project teams. This role may include on call/out of hours support.Responsibilities within the team include: o Promoting the team’s objectives and committed to playing a full part in achieving them. o To support high performance and respond to operational needs. o The promotion of a ‘safety’ environment culture. o Support culture of self-improvement/development. Key skills: Good customer and communications skills Problem solving skills Experience in provisioning across platforms Good experience in voice configuration in VoIP (C20, Q21) and/or DMS100 environment Experience with voice protocols including SIP, IUP and ISUP Proven record in fault finding and/or sip analysis across complex networks A good team player
3rd Line Voice Engineering Specialist employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Voice Engineering Specialist
✨Tip Number 1
Make sure to highlight your experience with VoIP and voice protocols like SIP, IUP, and ISUP during your conversations. This will show that you have the technical expertise needed for the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed fault ticketing and provisioning requests in the past. This will help you stand out as a candidate who can meet demanding customer requirements.
✨Tip Number 3
Since this role involves interfacing directly with customers, practice your communication skills. Be ready to discuss how you've built and maintained excellent relationships with clients and internal stakeholders.
✨Tip Number 4
Show your commitment to self-improvement and development. Share any relevant training or certifications you've completed, especially those related to voice engineering or network management.
We think you need these skills to ace 3rd Line Voice Engineering Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line voice engineering, particularly with VoIP and voice protocols like SIP. Include specific examples of fault finding and provisioning across platforms.
Craft a Strong Cover Letter: In your cover letter, emphasize your problem-solving skills and your ability to manage customer relationships. Mention your commitment to quality and how you can contribute to the team's objectives.
Showcase Relevant Experience: Detail your previous roles that involved managing fault ticketing and interfacing with engineering teams. Highlight any achievements that demonstrate your capability in meeting demanding customer requirements.
Prepare for Technical Questions: Be ready to discuss your technical expertise in voice configuration and protocols during the interview. Prepare examples of past challenges you've faced and how you resolved them.
How to prepare for a job interview at Experis
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with voice configuration in VoIP environments, particularly C20, Q21, and DMS100. Highlight specific projects where you successfully managed fault finding and SIP analysis across complex networks.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved issues in previous roles. Discuss your approach to managing fault ticketing and provisioning requests, ensuring that customer SLAs were met.
✨Emphasize Customer Relationship Management
Since the role involves interfacing directly with customer engineering teams, be ready to share experiences where you built and maintained strong relationships with clients and internal stakeholders. Communication is key!
✨Commitment to Team Objectives
Express your dedication to promoting team objectives and supporting high performance. Share instances where you contributed to a positive team culture and supported self-improvement initiatives within your team.
