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For Companies At a Glance
- Tasks: Be the friendly face for patients, guiding them through their journey with care.
- Company: Join Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Why this job: Make a real impact on patients' lives while working in a supportive and fun environment.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are essential.
- Other info: Ongoing training and development opportunities to help you grow your career.
The predicted salary is between 26500 - 37000 £ per year.
Hours: Full Time (including weekends)
Salary: £26,500 + bonus
Location: Exeter
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Weekend Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing exceptional service.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial when interacting with patients.
✨Tip Number 4
Research common questions asked in healthcare-related interviews. Being prepared for questions about patient interactions and organisational skills will give you an edge and demonstrate your readiness for the role.
We think you need these skills to ace Weekend Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and communicate effectively.
✨Research Optical Express
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your answers with their culture during the interview, showing that you're a great fit for their team.
✨Prepare for Role-Specific Questions
Anticipate questions related to the specific duties of a Patient Advisor, such as handling patient consultations or scheduling treatments. Think about how you would approach these tasks and be ready to discuss your organisational skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if Optical Express is the right place for you.
