Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and enquiries, ensuring outstanding service and efficient communication.
- Company: Join a well-known client in Watford, renowned for their commitment to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values creativity and independent thinking while making a real impact.
- Qualifications: Fluent in Polish and Italian, with strong communication skills and a customer-focused mindset.
- Other info: Ideal for high school and college students looking for flexible hours and valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Our well-known client based in Watford is looking for a Polish and Italian speaking Customer Service representative to join their team.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service Polish & Italian employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Polish & Italian
✨Tip Number 1
Familiarise yourself with the order management process. Understanding how orders are placed, processed, and delivered will give you an edge in interviews. Be ready to discuss any relevant experience you have in managing customer orders or similar processes.
✨Tip Number 2
Brush up on your communication skills, especially in Polish and Italian. Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly and concisely in both languages to demonstrate your proficiency.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've effectively resolved customer complaints or queries in the past. This will highlight your capability to think independently and outside the box, which is crucial for this role.
✨Tip Number 4
Research the company and its internal processes. Understanding their operations and how different departments interact will help you answer questions more effectively and show that you're genuinely interested in the role.
We think you need these skills to ace Customer Service Polish & Italian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you managed orders or liaised with different departments. Emphasise your language skills in Polish and Italian, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to handle enquiries efficiently. Mention specific examples of how you've provided outstanding service in previous roles, and how you can bring that to this position.
Showcase Communication Skills: Since the role requires excellent verbal and written communication, consider including a brief section in your application that demonstrates your proficiency in both Polish and Italian. You could include a short paragraph or bullet points that highlight your experience communicating with customers in these languages.
Highlight Problem-Solving Abilities: The job involves resolving customer complaints and queries, so be sure to include examples in your application that showcase your problem-solving skills. Describe situations where you successfully handled difficult customer interactions or improved processes to enhance service delivery.
How to prepare for a job interview at Parkside
✨Showcase Your Language Skills
Since the role requires Polish and Italian language proficiency, be prepared to demonstrate your skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages to showcase your fluency.
✨Understand the Order Management Process
Familiarise yourself with the order management process, as this is a key responsibility of the role. Be ready to discuss how you would handle customer orders from start to finish, including any challenges you might face and how you would overcome them.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer service roles, especially any instances where you resolved complaints or improved customer satisfaction. Use specific examples to illustrate your ability to provide outstanding service and build relationships.
✨Demonstrate Problem-Solving Skills
The job requires thinking independently and outside the box. Prepare to discuss situations where you've had to think on your feet or come up with creative solutions to problems. This will show your potential employer that you can handle unexpected challenges effectively.
