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For Companies At a Glance
- Tasks: Assist customers with queries and ensure top-notch service.
- Company: Join a caring business in Portsmouth that values its staff.
- Benefits: Enjoy 25 days holiday, health plans, and hybrid working options.
- Why this job: Be part of a supportive team and enhance customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunities for upskilling and participation in social events.
The predicted salary is between 16200 - 19800 £ per year.
Location: Portsmouth
Salary: up to £27,000
Are you an experienced Customer Service Specialist, looking to join a fantastic business that really cares about its staff?
Customer Service Role Overview:
Based in Portsmouth, our client is looking for an experienced Customer Service Specialist to join their growing and supportive team. Reporting in to a very knowledgeable manager, you will ensure customers receive an excellent service with quick and accurate responses, all whilst adding a personal touch to enhance customer satisfaction.
What the Customer Service role will involve:
- Handling and resolving customer queries through a variety of channels.
- Ensuring the highest level of customer service at all times.
- Building and maintaining relationships with customers and internal stakeholders.
- Maintaining the in-house CRM system to ensure accurate data is held and follow-ups are provided where necessary.
What you’ll bring:
- Previous experience in a similar role
- A keen interest in the tech industry and a desire to learn
- Experience in using and maintaining a CRM system
- Strong communication skills
- An ability to multitask and prioritise your workload
- Excellent attention to detail
Additional Benefits & Information:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- Hybrid working (after training period)
If you feel you have the skills and experience to match this Customer Service position, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Specialist employer: Liberty CL Recruitment
Contact Detail:
Liberty CL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what makes them unique will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your CRM skills. Since maintaining a CRM system is crucial for this role, being able to discuss your experience with similar systems or your willingness to learn can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer queries in the past. Think of specific situations where you resolved issues effectively, as this will demonstrate your problem-solving skills and ability to provide excellent customer service.
✨Tip Number 4
Show your enthusiasm for the tech industry. Since the role requires a keen interest in tech, discussing recent trends or technologies that excite you can highlight your passion and fit for the position.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service roles. Emphasise your strong communication skills and any experience you have with CRM systems, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the tech industry. Mention specific examples of how you've resolved customer queries effectively in the past and how you can bring a personal touch to enhance customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your ability to multitask and prioritise workloads. Provide examples of how your attention to detail has positively impacted customer interactions or team projects.
Show Enthusiasm for the Company: Research the company and mention why you want to work there specifically. Highlight any values or initiatives they have that resonate with you, such as their commitment to staff wellbeing and training opportunities.
How to prepare for a job interview at Liberty CL Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer queries and enhanced their experience, as this will demonstrate your capability for the role.
✨Demonstrate Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase how you would handle various situations.
✨Familiarise Yourself with CRM Systems
As maintaining a CRM system is part of the job, brush up on your knowledge of any CRM software you've used before. Be ready to discuss how you’ve utilised these systems to improve customer interactions.
✨Express Your Interest in the Tech Industry
The company values a keen interest in the tech industry, so be sure to convey your enthusiasm for technology. Share any relevant experiences or projects that reflect your passion and willingness to learn more.
