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- Tasks: Visit clients to resolve debt issues and gather essential customer data.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a full clean driving licence, own vehicle, and strong negotiation skills.
- Other info: Full training provided with great long-term development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Harrow area to meet client demand and maintain exceptionally high service standards to their clients.
This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance.
Benefits- £6000 Car Cash Allowance
- 3% Pension after 3 months
- Monthly commission
- 5 weeks holiday (Xmas Shut Down)
- Great long term development opportunities
- Full training provided
Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.
Skills and Experience- Must be organised and follow protocols to deliver maximum return on investment per account issued.
- Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
- Good work ethic.
- Negotiating skills.
- Approachable.
- Multi-task.
- Able to discuss with Management above and below.
- Able to work as a team.
- Ability to make quick decisions/judgements.
- Able to plan and manage workload appropriately.
The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply:
- Awareness of Debt and Resolution Capability.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
Debt Recovery Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Officer
✨Tip Number 1
Familiarise yourself with the debt recovery process and the specific regulations that govern it. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your negotiation skills by practising scenarios with friends or family. Being able to effectively negotiate can set you apart from other candidates, especially in a field-based role where you'll be dealing directly with clients.
✨Tip Number 3
Network with current or former Debt Recovery Officers to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information to discuss during interviews and show your proactive approach.
✨Tip Number 4
Prepare for potential field scenarios by thinking about how you would handle various customer interactions. Being adaptable and showing that you can think on your feet will highlight your suitability for this dynamic position.
We think you need these skills to ace Debt Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery or customer service. Emphasise skills such as negotiation, organisation, and adaptability, which are crucial for the Debt Recovery Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people resolve their debts. Mention your ability to work in varied environments and your strong work ethic, aligning your experiences with the job requirements.
Highlight Driving Experience: Since this role requires a full clean driving licence and your own vehicle, be sure to mention your driving experience and any relevant insurance details in your application to demonstrate your readiness for fieldwork.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've successfully worked in teams and communicated effectively with management and clients. This will illustrate your ability to collaborate and make quick decisions, which is essential for this position.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Debt Recovery Officer, you'll be dealing with various clients and customers. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully resolved conflicts or built rapport with clients in the past.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be prepared to discuss how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a field-based role.
✨Prepare for Scenario Questions
Expect questions that assess your adaptability and decision-making skills. Think of scenarios where you've had to make quick judgments or adapt to changing situations. Practising these responses can help you feel more confident during the interview.
✨Research the Company and Industry
Familiarise yourself with the company’s values and the debt recovery industry. Understanding their approach to customer service and debt resolution will allow you to tailor your answers and show that you're genuinely interested in the role.
