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- Tasks: Be the first point of contact for customers, resolving queries and managing accounts.
- Company: Join a dynamic customer care team in Eastbourne focused on exceptional service.
- Benefits: Enjoy paid emergency cover and a supportive team environment.
- Why this job: Gain valuable experience in a fast-paced role while making a real impact on customer satisfaction.
- Qualifications: 2 years' experience in customer service, strong communication skills, and a team player attitude required.
- Other info: Opportunity to develop problem-solving skills and work with diverse stakeholders.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need.
Principal Roles and Responsibilities:
- Setting up new customer accounts and making welcome calls.
- Closing customer accounts when customers move home.
- Proactively resolving customer billing queries over the phone and via email.
- Setting up and managing Direct Debits and taking phone payments.
- Interacting with customers daily, via telephone or email, responding to their questions.
- Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery.
- Paid emergency out of hours cover.
Knowledge, Skills and Experience Required:
- Minimum of 2 years’ experience in a fast-paced customer service call centre environment.
- Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essential.
- Excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders, including clients, contractors, and customers.
- Excellent written communication skills.
- Must be a team player.
- Strong attention to detail.
- Self-starter, driven by success and able to work well under pressure.
- Organised and methodical, with the ability to prioritise and maintain an orderly workflow.
- Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software.
- Reactive and proactive problem-solving skills.
- Aware of legislation and requirements surrounding data protection and privacy.
We endeavour to reply to all applications, however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Customer Care Advisor employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle challenges head-on.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. Practising role-play scenarios with a friend can help you feel more confident and articulate when discussing your approach to customer care.
✨Tip Number 3
Research StudySmarter and our customer care philosophy. Understanding our values and how we approach customer service will allow you to align your answers with what we’re looking for in a candidate.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to manage customer complaints effectively. Highlighting specific instances where you turned a negative situation into a positive outcome will set you apart from other candidates.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre environment. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle difficult conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer complaints or improved service delivery in previous roles. This is your chance to show your personality and enthusiasm.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as problem-solving abilities, attention to detail, and proficiency with Microsoft Office. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Excellent written communication skills are essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in a fast-paced customer service environment. Be ready to share specific examples of how you've successfully handled difficult conversations and resolved customer complaints.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. Prepare to discuss how you would respond to common customer queries or complaints during the interview.
✨Emphasise Teamwork and Collaboration
As a Customer Care Advisor, you'll be part of a multi-skilled team. Be prepared to discuss your experiences working in teams, how you contribute to group success, and any instances where you've helped improve team dynamics.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving skills. Think of examples where you've proactively resolved issues or implemented lessons learned to enhance service delivery.
