Global Clinical Director of Innovation & Experience

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D\’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We\’ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We\’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we\’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There\’s never been a more exciting time to join HeliosX. Where we\’re going: Over the next five years, you\’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You\’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity Helios X is seeking a dynamic and visionary Director of Innovation and User Experience to lead and manage the medical teams that work with product development, medical affairs, and content creation. This role is critical in driving clinical innovation, optimising user experience, and ensuring seamless collaboration between medical and product teams. Additionally, this role will manage relationships with Subject Matter Experts (SMEs), the Medical Advisory Board, and other key stakeholders, ensuring that Helios X remains at the forefront of healthcare technology innovation. The ideal candidate will be passionate about leveraging medical expertise to create cutting-edge health tech solutions, drive the development of innovative products, and ensure that all solutions deliver the highest standard of clinical care while enhancing user experience. What you\’ll do 1.Leadership of Medical Teams Lead and Manage Cross-Functional Medical Teams: Oversee and manage medical teams working closely with product, research and development (physical product/compounding pharmacy teams), and customer care to ensure clinical insights are fully integrated into product development. Coordinate Medical Affairs and Content Teams: Supervise medical content development, ensuring accuracy, relevance, and alignment with clinical standards across all platforms. Provide Strategic Direction: Offer clinical leadership and direction for new product initiatives, focusing on innovation, user experience, and clinical efficacy. Team Development: Foster a culture of excellence and continuous improvement within the medical teams, providing mentorship and opportunities for professional growth. 2. Innovation and New Product Development Drive Clinical Innovation: Collaborate with product teams to ensure that health tech solutions are evidence-based, innovative, and designed to improve patient outcomes and user experience. Clinical Oversight in Product Design: Ensure that all product features, services, and interfaces are grounded in clinical best practices and user-centred design, prioritising patient safety and effectiveness. Identify Emerging Medical Trends: Stay ahead of industry trends, clinical advancements, and regulatory changes to inform product strategy and identify opportunities for new products or services. Medical Content and Knowledge Management: Ensure the creation of accurate, up-to-date medical content for use within Helios X\’s products, patient education materials, and clinician training tools. 3. External Relationships and Stakeholder Management Manage Medical Advisory Board: Collaborate with and manage relationships with the Medical Advisory Board, ensuring their expertise and feedback are integrated into product development and clinical decision-making. Develop and Maintain External Partnerships: Build and maintain relationships with external Subject Matter Experts (SMEs), research institutions, and other healthcare partners to support product development and clinical validation. Engage in Clinical Research and Collaboration: Facilitate partnerships and collaborations with external research bodies for clinical trials, product validation studies, and scientific publications to support Helios X\’s credibility and innovation efforts. 4. User Experience and Patient-Centric Innovation Enhance User Experience (UX) with Clinical Expertise: Partner with design, UX, and engineering teams to ensure that medical products are not only clinically sound but also intuitive and user-friendly for both patients and healthcare providers. Drive Adoption through UX Optimization: Provide medical input to enhance product usability and adoption among healthcare providers and patients, ensuring that clinical tools are practical and effective. Patient Outcome-Focused Design: Ensure that all products and services are designed with a focus on improving clinical outcomes and patient experience, aligning with Helios X\’s mission to deliver world-class healthcare through technology. 5. Strategic Leadership and Reporting Support the Medical Director in Strategic Initiatives: Assist the Medical Director in developing and implementing the broader medical strategy, ensuring alignment with organisational goals. Monitor and Report on Performance: Track key performance indicators (KPIs) related to clinical innovation, product development, and user experience, providing regular reports to senior leadership. What you\’ll bring to HeliosX Education Medical Degree (MD, MBBS) or similar healthcare/science degree Additional qualifications in healthcare innovation, business, or product development (e.g., MBA, MPH) are desirable but not essential. Experience 8+ years of experience in any of: clinical practice, medical affairs, or health tech, with a focus on innovation, product development, strategy or partnerships Proven experience leading teams, particularly those involved in product development and cross-functional collaboration. Demonstrated ability to work closely with product teams, UX/UI designers, and engineers in a healthcare technology environment. Strong track record of working with external stakeholders such as SMEs, medical advisory boards, or research institutions. Skills and Competencies Clinical Expertise: Deep understanding of clinical standards, medical practice, and healthcare regulations, with a focus on applying this knowledge to technology-driven healthcare solutions. Innovative Thinking: Proven ability to drive clinical innovation and apply medical knowledge to the development of disruptive health tech products. User Experience (UX) Insight: Strong understanding of user experience principles, particularly as they relate to healthcare, and the ability to integrate clinical expertise into UX design. Leadership: Strong leadership and team management skills, with the ability to inspire and mentor teams to achieve ambitious goals. Communication: Excellent verbal and written communication skills, with the ability to effectively convey clinical insights to non-medical teams and external stakeholders. Stakeholder Management: Experience building and maintaining relationships with SMEs, medical advisory boards, and external partners. Analytical Skills: Ability to interpret data, research findings, and clinical outcomes to inform product development and strategic decisions. Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission – but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription) #J-18808-Ljbffr