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- Tasks: Lead IT service projects, ensuring timely delivery and quality standards.
- Company: Cisilion is a dynamic IT services company focused on innovative solutions.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Join a fast-paced role that enhances your project management skills and impacts client success.
- Qualifications: Experience in IT project management and proficiency in MS Project and documentation writing required.
- Other info: Opportunity to work with cutting-edge technologies like Cisco and Microsoft.
The predicted salary is between 36000 - 60000 £ per year.
Cisilion are seeking a Project Manager with a proven track record of successfully delivering IT projects in a managed services environment. The ideal candidate must have experience in delivering IT technical service based solutions while managing stakeholders, vendors, and client expectations. The role is a core element of the Client Services function and will partner closely with Sales and Operations to ensure services are deployed, tested and released effectively.
Project Management Expertise:
- Demonstrated success in managing IT Services projects.
- Foundational understanding of IT (infrastructure, cloud, and collaboration technologies).
- Foundational knowledge of operational practices – Incident, Change and Problem Management.
- Proven ability to juggle multiple projects in a fast-paced environment.
Software Proficiency:
- Thorough knowledge of MS Project, Word, Excel, and PowerPoint.
Technical Writing:
- Experience in project documentation writing.
Commercial Acumen:
- Strong commercial awareness.
Planning and Organisation:
- Strong planning and organisational skills.
Relationship Management:
- Skilled in managing relationships effectively.
Pressure Management:
- Ability to work efficiently under pressure.
Time Management:
- Excellent time management and prioritisation skills.
End-to-End Project Delivery:
- Ensure projects are delivered on scope, on time, within budget, and meet quality expectations.
- Execute managed services projects such as service deployments, migrations, collaboration solutions, voice and audiovisual deployments, and system refreshes.
- Transitioning services into production environments, collaborating closely with operational teams and ensuring service acceptance criteria is adhered to.
Project Management Excellence:
- Apply robust project management methodologies (e.g., PRINCE2 or PMI) and adhere to established PMO governance frameworks.
- Manage complex projects involving multidisciplinary teams, vendors, and stakeholders.
- Develop and maintain detailed project plans, timelines, and budgets.
- Leverage knowledge of Cisco and/or Microsoft technologies in project planning and delivery.
- Ensure Service design packages are suitable and reflective of project goals and objectives.
- Collaborate with pre-sales and service design teams to understand client requirements.
- Build strong relationships with clients, vendors, and internal teams to ensure seamless project execution.
- Act as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle.
Leadership and Team Management:
- Motivate, guide, and manage project teams to ensure successful delivery.
Financial Oversight:
- Track and manage project budgets, providing regular financial updates to stakeholders.
- Present profit and loss (P&L) insights and financial risks at the leadership level.
Locations
Service Management Project Manager employer: Cisilion
Contact Detail:
Cisilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Project Manager
✨Tip Number 1
Familiarise yourself with the specific project management methodologies mentioned in the job description, such as PRINCE2 or PMI. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and alignment with the role.
✨Tip Number 2
Highlight your experience with IT service delivery, especially in managed services environments. Prepare examples of past projects where you successfully managed stakeholders and client expectations, as this will showcase your relevant experience.
✨Tip Number 3
Brush up on your knowledge of Cisco and Microsoft technologies, as well as operational practices like Incident, Change, and Problem Management. Being able to speak about these topics will show that you have a solid foundational understanding necessary for the role.
✨Tip Number 4
Demonstrate your relationship management skills by preparing to discuss how you've built strong partnerships with clients and vendors in previous roles. This will be crucial in showing that you can effectively manage relationships throughout the project lifecycle.
We think you need these skills to ace Service Management Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT projects, particularly in a managed services environment. Emphasise your familiarity with project management methodologies like PRINCE2 or PMI, and include specific examples of successful project deliveries.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your experience with stakeholder management, technical writing, and your ability to juggle multiple projects. Use specific examples to demonstrate your commercial acumen and relationship management skills.
Showcase Technical Proficiency: Highlight your proficiency in MS Project, Word, Excel, and PowerPoint. If you have experience with Cisco or Microsoft technologies, make sure to mention this as it is relevant to the role.
Demonstrate Leadership Skills: Provide examples of how you have motivated and guided project teams in the past. Discuss your approach to managing relationships with clients and vendors, and how you ensure project goals are met while maintaining quality standards.
How to prepare for a job interview at Cisilion
✨Showcase Your Project Management Expertise
Be prepared to discuss specific IT projects you've managed, focusing on your role in delivering them successfully. Highlight your familiarity with methodologies like PRINCE2 or PMI, and how you've applied them in real-world scenarios.
✨Demonstrate Technical Knowledge
Brush up on your understanding of IT infrastructure, cloud technologies, and collaboration tools. Be ready to explain how these elements play a role in service delivery and project management, as this will show your foundational knowledge.
✨Highlight Relationship Management Skills
Prepare examples of how you've effectively managed relationships with stakeholders, vendors, and clients. Discuss any challenges you faced and how you overcame them to ensure project success, as this is crucial for the role.
✨Exhibit Strong Time and Pressure Management
Expect questions about how you handle multiple projects under tight deadlines. Share strategies you've used to prioritise tasks and manage time effectively, demonstrating your ability to thrive in a fast-paced environment.
