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- Tasks: Manage client interactions and ensure seamless service delivery in a dynamic team.
- Company: Inetum is a leading European digital services provider, partnering with top software companies.
- Benefits: Enjoy a collaborative environment with opportunities for training and career growth.
- Why this job: Build your career in client relationship management while promoting a positive team culture.
- Qualifications: 1 year of experience in client services; effective time management and decision-making skills required.
- Other info: Knowledge of ServiceNow is a plus, but training will be provided.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and detail-oriented Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a key role in managing client interactions, ensuring seamless service delivery, and supporting internal teams to optimize operations. This is a fantastic opportunity for someone looking to build their career in client relationship management within a dynamic and collaborative environment.
You must be eligible to work in the UK without Visa Sponsorship to apply for this role. No Agencies please.
- Client Support and Communication: Maintain clear and structured communication through email, the ServiceNow platform, phone, and virtual meetings.
- Lead weekly operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations.
- Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks.
- Service Management & Administration: Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics and areas of improvement.
- Review and approve timecards for the developers and technical support teams assigned to projects.
- Contribute to monthly management reports, providing insights into service delivery and operational efficiency.
- Monitor resource allocation, tracking hours consumed versus remaining hours for each customer to optimize service utilization.
- Work closely with Centre of Excellence team managers, technical support staff, and key stakeholders to ensure seamless service delivery.
- Participate in regular team meetings to review in-progress tickets, address potential issues, and identify risks that require mitigation.
- Promote a positive and inclusive team culture, fostering collaboration, diversity, and continuous improvement.
Minimum of 1 year of experience in a client services or similar role. Proven ability to manage multiple client relationships while maintaining service excellence. Effective time management skills, both independently and within a team environment. Ability to stay composed under pressure, exhibiting sound decision-making and leadership qualities. Knowledge of ServiceNow preferred, but not essential—training can be provided.
Contact Detail:
Inetum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive (Complaints)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, as it's mentioned in the job description. Even if you don't have prior experience, understanding its basic functionalities can give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in managing client relationships. Think of specific examples where you successfully handled complaints or improved service delivery, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your time management skills by preparing a brief outline of how you prioritise tasks and manage multiple client interactions. This will highlight your ability to stay composed under pressure, which is crucial for this position.
✨Tip Number 4
Research Inetum and their partnerships with major software providers. Understanding their business model and recent projects can help you align your answers with their values and demonstrate your genuine interest in the company.
We think you need these skills to ace Client Service Executive (Complaints)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or similar roles. Emphasise your ability to manage multiple client relationships and any specific achievements that demonstrate your service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and detail-oriented nature. Mention your familiarity with communication tools like email and ServiceNow, and express your enthusiasm for contributing to a positive team culture.
Highlight Relevant Skills: In your application, clearly outline your time management skills and ability to stay composed under pressure. Provide examples of how you've demonstrated sound decision-making and leadership qualities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Services Coordinator role.
How to prepare for a job interview at Inetum
✨Showcase Your Communication Skills
As a Client Service Executive, clear communication is key. Be prepared to discuss how you've effectively managed client interactions in the past, whether through email, phone, or virtual meetings. Highlight specific examples where your communication made a difference.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to handle complaints and resolve issues efficiently. Think of instances where you've successfully navigated challenging situations with clients. Share these stories to illustrate your ability to stay composed under pressure and make sound decisions.
✨Familiarise Yourself with ServiceNow
While knowledge of ServiceNow isn't essential, having a basic understanding can set you apart. Do some research on the platform and be ready to discuss how you would approach learning it quickly if hired. This shows your proactive attitude towards training and development.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Prepare to talk about your experience in fostering a positive team culture and how you've contributed to collaboration and continuous improvement in previous roles. This will demonstrate your fit within their dynamic environment.
