Benefits Specialist - Hybrid - Flexible

We’d love your help. Hartlepool or Hybrid or homebased

Come and work for an organisation whose Revenues and Benefits software has lead the market for 25 years, a company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year. We give back to our employees by offering fantastic benefits and opportunities for career progression.

This approach leads to clever software; Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
• Working knowledge of Housing Benefits / Council Tax
● Delivers under pressure with a flexible approach to work
● For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.

Career progressions within our Revenue and benefits processing department:-

❏ Revenues and Benefits officer
❏ We are proud of the benefits we offer employees of NEC Software Solutions

~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/ sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A fantastic selection of flexible benefits to suit your individual needs
~ We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting, financial probity check and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.

NEC is an equal opportunities employer, welcoming applications from all communities.