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- Tasks: Design, implement, and maintain high-performance Citrix Virtual Desktop Infrastructure.
- Company: Join a leading financial services organisation with a global IT presence.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Be part of impactful projects while collaborating with diverse teams across EMEA and North America.
- Qualifications: Extensive experience in Citrix environments, Windows Server, and automation required.
- Other info: No direct reports; lead global IT projects and mentor junior staff.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a Senior Citrix Infrastructure Engineer to join our technology team in a leading financial services organization. The role will focus on designing, implementing, and maintaining a high-performance Citrix Virtual Desktop Infrastructure (VDI) and associated application delivery technologies that support critical front-office and back-office applications. The ideal candidate will have extensive experience in Citrix environments, Windows Server, automation, and security, ensuring a seamless and secure end-user experience.
The Senior Engineer is responsible for the technical ownership of specific elements of the organisation’s global IT platform, providing subject matter expertise and acting as the point of escalation for any significant technical system issues. The Senior Engineer leads and actively participates in the delivery of global IT projects for the organisation, including technical resource management and task planning. Furthermore, they define the expected standards, policies, and documentation with which to administer and maintain the platforms operationally.
The role requires strong cross-team and cross-region collaboration and the management of key vendor relationships on behalf of IT Infrastructure. The Senior Engineer is a key resource within IT Infrastructure with technical ownership of key IT systems deployed across EMEA and North America. The role requires a strong and broad technical skillset, exemplary communication skills, project management discipline and the capacity to balance operational support and strategic project delivery requirements fluidly and efficiently.
The senior nature of the role necessitates technical mentorship of junior staff and knowledge transfer to other related IT teams. The primary focus of the Senior Engineer is to maintain operational oversight and ultimate technical responsibility of existing systems whilst developing, building, and deploying new IT systems and initiatives to the organisation. The Senior Engineer will work in a discrete, focused team dedicated to a specific technology area but will foster core relationships with other IT teams in both EMEA and North America.
The Senior Engineer is part of an IT Infrastructure team with ~60 members. Typically leads 3+ Global IT infrastructure related projects/deployments annually. Provides technical escalation for IT systems situated throughout 4 enterprise class datacentres and multiple branch sites across EMEA and North America. 3000+ Servers. No direct reports – resource management as part of global IT projects.
Key Responsibilities:
- Design, deploy, and optimize Citrix Virtual Apps & Desktops (CVAD), Citrix Cloud, and Citrix Provisioning Services (PVS/MCS).
- Manage Citrix StoreFront, Delivery Controllers, and Licensing Server for a resilient VDI environment.
- Proactively monitor and tune Citrix environments using tools like ControlUp, Citrix Director, or other monitoring platforms.
- Optimize application performance, user experience (UX), and logon times through GPOs, Citrix Profile Management (UPM), and Ivanti Environment Manager.
- Ensure compliance with financial services security policies and regulatory requirements, including audit logging, access controls, and patch management.
- Develop and maintain automation scripts using PowerShell, Citrix REST APIs, and Ansible to streamline deployments, updates, and configurations.
- Act as a technical lead for troubleshooting complex Citrix and Windows-based issues, collaborating with trading desks, application support, and IT operations teams.
- Provide Level 3 support for escalated incidents impacting front-office and back-office users.
- Work closely with Platform Engineering, Networking, Security, and Application teams to integrate Citrix solutions into the wider IT landscape.
- Lead Citrix-related projects, including Windows Server OS upgrades, VDI migrations, and hybrid cloud deployments.
Required Skills:
- Excellent, demonstrable experience of managing the implementation and administration of Citrix technologies.
- Windows Infrastructure: Windows Server (2016/2019/2022), Active Directory (GPOs, LDAP, Kerberos).
- Security & Networking: Strong troubleshooting skills across Citrix, Windows, and networking layers.
- Experience integrating Citrix solutions with Azure/AWS cloud services (preferred).
- Citrix Certified Professional - Networking (CCP-N) and Microsoft Certified: Windows Server, Azure Virtual Desktop (AVD).
- ITIL v4 Foundation (preferred).
- A proven track record of managing projects to delivery within financial institutions (or other heavily regulated industry).
- Preparedness to work outside of core hours, on weekends and be contactable when away from the office.
- Excellent written, verbal, and interpersonal communication skills.
- A customer-focused individual, who is flexible and eager to take ownership of issues and projects.
Contact Detail:
SMBC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Developer - Vice President
✨Tip Number 1
Familiarise yourself with the latest Citrix technologies and trends. Being well-versed in Citrix Virtual Apps & Desktops, Citrix Cloud, and automation tools like PowerShell will give you a significant edge during discussions with our team.
✨Tip Number 2
Network with professionals in the financial services sector who have experience with Citrix environments. Engaging with industry peers can provide insights into the specific challenges and expectations of the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your project management experiences in detail. Since the role involves leading global IT projects, showcasing your ability to manage resources and timelines effectively will demonstrate your readiness for this senior position.
✨Tip Number 4
Highlight your collaboration skills. Given the cross-team and cross-region nature of the role, being able to articulate examples of successful teamwork and relationship management will resonate well with us during the selection process.
We think you need these skills to ace Infrastructure Developer - Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with Citrix environments, Windows Server, and automation. Use specific examples from your past roles that demonstrate your ability to design, implement, and maintain high-performance VDI solutions.
Craft a Compelling Cover Letter: In your cover letter, emphasise your technical ownership experience and your role in managing global IT projects. Mention your collaboration skills and how you've successfully worked with cross-team and cross-region stakeholders in previous positions.
Showcase Your Technical Skills: Clearly list your technical certifications and relevant skills, such as Citrix Certified Professional - Networking and Microsoft Certified: Windows Server. Highlight your experience with performance tuning and troubleshooting across Citrix and Windows environments.
Demonstrate Project Management Experience: Provide examples of how you've managed multiple projects simultaneously, particularly in heavily regulated industries like financial services. Discuss your familiarity with project management methodologies and how you ensure compliance with security policies.
How to prepare for a job interview at SMBC Group
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive experience with Citrix environments, Windows Server, and automation tools. Highlight specific projects where you've successfully implemented or optimised VDI solutions, as this will demonstrate your technical ownership and subject matter expertise.
✨Demonstrate Project Management Skills
Since the role involves leading global IT projects, be ready to share examples of how you've managed similar projects in the past. Discuss your approach to resource management, task planning, and how you ensure projects are delivered on time and within scope.
✨Emphasise Collaboration and Communication
This position requires strong cross-team collaboration. Prepare to talk about how you've worked with different teams, such as Platform Engineering and Security, to integrate solutions. Highlight your communication skills and how you effectively convey technical information to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding troubleshooting complex Citrix and Windows-based issues. Think of scenarios where you've had to act as a technical lead and how you resolved significant system issues, as this will showcase your capability to handle high-pressure situations.
