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- Tasks: Support consultants with admin tasks and manage client policy memberships.
- Company: Join a friendly Group Risk team focused on health and wellbeing products.
- Benefits: Enjoy remote work, competitive pay, bonuses, and a full benefits package.
- Why this job: Perfect for organised individuals who thrive in a supportive role with variety.
- Qualifications: Strong admin and customer service skills; knowledge of Group Risk Insurance preferred.
- Other info: Ongoing training, development opportunities, and funding for industry qualifications.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised administrator with a strong customer service mindset and some Group Risk insurance knowledge? We’re looking for two Sales Support Advisors to join our collaborative and friendly Group Risk team. We are based in Blackburn but can work remotely, only heading into the office when required. This is a brilliant opportunity for someone who thrives in a support role, enjoys variety, and is confident handling client-focused admin.
You’ll work closely with experienced consultants to ensure clients receive seamless, high-quality support across a portfolio of health and wellbeing products including private medical insurance, health cash plans, and travel insurance as part of our Group Risk offering.
What you’ll be doing:
- Providing day-to-day administrative support to our consultants
- Managing policy memberships (adding/removing members, updating details, liaising with insurers)
- Handling office tasks including post, data entry, and record-keeping
- Maintaining and updating the CRM system
- Ensuring all data is compliant with GDPR and FCA regulations
- Liaising with internal teams and external insurers to ensure accuracy and service delivery
What we’re looking for:
- Strong administrative and customer service experience
- Background or exposure to Group Risk Insurance
- Confident using Microsoft Office (Word, Excel etc.)
- Professional, proactive, and great at managing multiple tasks
- Excellent attention to detail and strong organisational skills
- Willingness to travel occasionally for training or team meetings
What’s on offer:
- Competitive pay, Bonus scheme + full benefits package (pension, life cover, private medical, health cash plan, share save scheme)
- Supportive team culture with ongoing training and development
- Funding for industry qualifications post-probation
Interview Process:
- Screening Call with Hermitage Consultancy
- Video Call with the Hiring Managers
- Outcome
Contact Detail:
Hermitage Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Adviser
✨Tip Number 1
Familiarise yourself with Group Risk insurance products. Understanding the specifics of private medical insurance, health cash plans, and travel insurance will not only boost your confidence but also impress the hiring managers during your interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a support role, which is crucial for the Sales Support Adviser position.
✨Tip Number 3
Highlight your customer service experience in conversations. Be ready to discuss specific instances where you provided exceptional support, as this aligns perfectly with the expectations for the role.
✨Tip Number 4
Prepare questions about the team culture and ongoing training opportunities. This shows your enthusiasm for joining a supportive environment and your commitment to professional development, which is highly valued at StudySmarter.
We think you need these skills to ace Sales Support Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and customer service experience. Include any relevant exposure to Group Risk insurance and demonstrate how your background aligns with the responsibilities of a Sales Support Adviser.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple tasks and provided excellent support in previous positions.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, ensure you mention your experience with Word and Excel. If you have experience with CRM systems, be sure to include that as well, as it’s crucial for maintaining accurate records.
Demonstrate Attention to Detail: In your application, provide examples that illustrate your strong attention to detail and organisational skills. This could be through specific achievements or projects where these skills were essential to your success.
How to prepare for a job interview at Hermitage Consultancy
✨Showcase Your Organisational Skills
As a Sales Support Adviser, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised tasks, especially in a customer service context.
✨Highlight Your Customer Service Experience
Since the role requires a strong customer service mindset, be ready to discuss specific instances where you provided exceptional support. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Familiarise Yourself with Group Risk Insurance
Having some knowledge of Group Risk insurance will set you apart. Brush up on key concepts and products related to health and wellbeing, such as private medical insurance and health cash plans, so you can speak confidently about them during the interview.
✨Prepare for Technical Questions
Expect questions about your proficiency with Microsoft Office and CRM systems. Be prepared to discuss how you've used these tools in previous roles, and consider bringing examples of reports or data you've managed to showcase your skills.
