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For Companies At a Glance
- Tasks: Support international sales by managing orders, quotes, and client relationships.
- Company: Base Materials excels in high-performance materials for industries like automotive and aerospace.
- Benefits: Enjoy a competitive salary, annual profit share, 33 days leave, and a vibrant team culture.
- Why this job: Join a dynamic team focused on innovation and growth while making an impact in various sectors.
- Qualifications: Fluent German speaker with two years in admin or sales support; customer service experience is essential.
- Other info: Office-based role in Frankley, with opportunities to learn about export processes and logistics.
The predicted salary is between 22000 - 26000 £ per year.
German Speaking – International Sales Support
Salary: £26k to £30k / 40 hours per week
Location: Office based – Frankley, B45 Postcode
At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.
You will play a pivotal role in supporting our business in the DACH region and across Eastern Europe. Fluent in the German language, along with a solid background in Sales support, will be essential for success in this role.
Why Join Us?
- Annual Profit share bonus.
- Enhanced contributory pension scheme.
- 33 days annual leave.
- Competitive salary.
- Employee Assistance Programme.
- Be part of a vibrant team dedicated to innovation and growth.
Key Tasks/Accountabilities:
- Manage export sales orders and prepare quotes for B2B clients.
- Utilise the CRM system for tracking client interactions and managing relationships.
- Support the Head of International Sales with close alignment on enquiries, quotes and administration.
- Appointment setting and diary management.
- Have/gain knowledge of various sectors to better serve clients.
- Understand local shipping, customs and legislation requirements and ensure all documentation are correct and meet legal obligations.
- Coordinate logistics for product delivery and ensure timely fulfilment.
- Raise various sales-related documents, including export and UK shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for dispatch, credit notes etc.
- Provide excellent after sales support.
- Follow up on website and email customer enquiries.
- Provide general administrative support as needed to ensure smooth operations.
The Successful Applicant:
Essential:
- German speaking (both reading and writing).
- Two years or more in an administrative role.
- Sales support experience.
- Customer services experience.
- Experience working directly with customers on the phone.
Desirable:
- An administrative qualification – e.g. NVQ Business Administration.
- Knowledge of export processes and documentation.
- Sage 50/200 and Salesforce CRM experience.
Key Personal Attributes / Behavioural Competencies:
- Confident communicator.
- Articulate, numerate and literate – fully fluent in English.
- A methodical and logical approach.
- High degree of accuracy and attention to detail.
- Ability to build relationships & rapport.
- Flexibility & adaptability.
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Contact Detail:
Base Materials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Sales Support
✨Tip Number 1
Familiarise yourself with the specific industries we serve, such as automotive and aerospace. Understanding the nuances of these sectors will help you engage more effectively with potential clients and demonstrate your value during interviews.
✨Tip Number 2
Brush up on your knowledge of export processes and documentation, as this is crucial for the role. Being able to discuss these topics confidently will show that you're prepared and serious about the position.
✨Tip Number 3
Practice your German language skills, especially in a business context. Being fluent in both written and spoken German is essential, so consider engaging in conversations or role-playing scenarios related to sales support.
✨Tip Number 4
Network with professionals in the DACH region and Eastern Europe. Building connections can provide insights into the market and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace International Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales support and customer service, especially any roles where you used your German language skills. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience, particularly in administrative roles and your familiarity with export processes, to make a strong case for your application.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to build relationships. These are key attributes for the International Sales Support position and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Base Materials
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with clients in the DACH region.
✨Know the Company and Industry
Research Base Materials and their products, especially their high-performance syntactic materials. Understanding the industries they serve, such as automotive and aerospace, will help you tailor your responses and show genuine interest in the role.
✨Highlight Relevant Experience
Prepare examples from your past roles that showcase your sales support and customer service experience. Be ready to discuss how you've managed client relationships and handled administrative tasks, as these are key components of the job.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be sure to highlight your methodical approach and attention to detail during the interview. You might want to share specific instances where your diligence made a positive impact on your previous work.
