Quality Operations Executive

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal – helping more than seven million people live healthier and happier lives.

they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Aptia has a unique opportunity for a Operations Manager to join the team. You will be responsible for ensuring the quality of administration services delivered, aligning with best practice and to set the bar for consistently high operational standards.

You will also play a lead role in driving change across operations to consistently enhance service while managing risk in a robust manner.

This role will work a hybrid working pattern, aligned to our office in Chichester.

Work with Client Directors and Portfolio Owners to identify opportunity to help manage cost/resource across the portfolio and nationally.
Share across the Ops Director network to ensure consistency.
Monitor rework rates/E&Os/Complaints and identify trends. Ensure national themes are fed back through the internal network.
Work with the team to identify trends that need addressing through process changes or training.
Ensure robust client recovery and improvement plans are in place for clients at risk.
Ensure colleague training (including compliance training) across the Portfolio is delivered in line with the training plans, working as required with colleagues in other teams.
Support Client Directors with colleague performance management, in line with the Company’s procedures.
Encourage mentorship and the continuous development of colleagues across the Portfolio, supporting our more junior Client Director colleagues with their development into role.

Proven background in operational delivery within the Pensions Administration industry
Deep knowledge of pension governance.
Business improvement and transformation experience.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer.