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For Companies At a Glance
- Tasks: Visit tenants, follow up on rent payments, and support rent accounts.
- Company: Join a well-established property management company with a large portfolio.
- Benefits: Enjoy a competitive salary, performance bonuses, and career progression opportunities.
- Why this job: Be part of a supportive team while making a positive impact on tenant relationships.
- Qualifications: Full UK driving licence and experience in property management preferred.
- Other info: Regular travel within London and training provided.
The predicted salary is between 20000 - 30000 £ per year.
We’re working with a well-established property management company that manages a large portfolio of properties on behalf of local authorities. They’re now looking for a reliable and proactive Rent Collection Officer to join their team.
About the role
This is a hands-on role that involves visiting tenants, following up on rent payments, and providing guidance and support to ensure rent accounts are up to date. You’ll be part of a busy and supportive team, and will play an important role in maintaining strong tenant relationships. The role involves regular travel (all within London), so you’ll need to be confident visiting tenants and dealing with any rent-related issues calmly and professionally. A solid understanding of housing benefits (especially Universal Credit) will be useful.
What you’ll be doing
- Visiting tenants to follow up on rent arrears and support rent collection
- Helping tenants understand and manage their rent accounts
- Assisting tenants with housing benefit and Universal Credit queries
- Checking and updating rent-related documents
- Maintaining communication with tenants, the internal team, and external agencies
- Keeping accurate records and ensuring compliance with company policies
What we’re looking for
- Full UK driving licence (essential)
- Experience in property management or a similar field is helpful
- Good knowledge of housing benefits (especially UC) preferred
- Strong communication skills – calm, clear and confident
- Able to handle sensitive or difficult conversations professionally
- Organised, reliable and able to work independently
Salary & benefits
- ~£25,000 – £30,000 depending on experience
- ~ Monday to Friday, 9:15am – 5:30pm
- ~ Performance-based bonuses
- ~ Supportive team and training provided
- ~ Career progression opportunities
- ~ Regular company events
Collection Officer employer: Spencers Recruitment
Contact Detail:
Spencers Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Officer
✨Tip Number 1
Familiarise yourself with the local housing benefits system, especially Universal Credit. Understanding how these benefits work will not only help you in your role but also impress the hiring team during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle sensitive conversations. This will prepare you for the types of interactions you'll have with tenants and demonstrate your professionalism.
✨Tip Number 3
Network with professionals in property management or related fields. Attend local events or join online forums to connect with others who can provide insights or even referrals to the position you're interested in.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing tenant visits and follow-ups. This will highlight your ability to work independently and manage your time effectively, which is crucial for this role.
We think you need these skills to ace Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or similar fields. Emphasise any roles where you've dealt with tenants, managed rent accounts, or handled housing benefits.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of housing benefits, particularly Universal Credit, and how your communication skills will help you manage tenant relationships effectively.
Showcase Relevant Skills: When detailing your experience, focus on your organisational skills and ability to handle sensitive conversations. Provide examples of how you've successfully navigated difficult situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Spencers Recruitment
✨Show Your Understanding of Housing Benefits
Make sure to brush up on your knowledge of housing benefits, especially Universal Credit. Be prepared to discuss how these benefits impact tenants and how you can assist them in managing their rent accounts.
✨Demonstrate Strong Communication Skills
Since the role involves handling sensitive conversations, practice articulating your thoughts clearly and calmly. Think of examples where you've successfully navigated difficult discussions in the past.
✨Highlight Your Organisational Skills
As a Rent Collection Officer, you'll need to keep accurate records and manage multiple tasks. Prepare to share specific instances where your organisational skills have helped you succeed in previous roles.
✨Prepare for On-the-Spot Scenarios
Expect to be asked how you would handle various tenant situations. Think through potential scenarios involving rent arrears or housing benefit queries, and be ready to explain your approach to resolving these issues.
