Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to expert for 1st and 2nd Line Support Engineers and improve processes.
- Company: Join a dynamic team in Bolton, focused on delivering top-notch IT support.
- Benefits: Enjoy a competitive salary of up to £40,000 pro-rata for this 9-month role.
- Why this job: Gain valuable experience in a collaborative environment while enhancing your technical skills.
- Qualifications: 3-5 years in 2nd/3rd Line Support with knowledge of server environments and networking.
- Other info: This is a fixed-term position, perfect for those looking to make an impact quickly.
The predicted salary is between 24000 - 40000 £ per year.
A key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.
Main Responsibilities Required of the 3rd Line Support Engineer:
- First point of escalation for the 1st and 2nd Line Support Engineers
- Work closely with the IT Service Desk Manager to define and improve processes
- Create and build knowledge across the service desk and wider team
- Manage server accounts
- Support of cloud telephone systems
- Support networking equipment
Key Experience Required of the 3rd Line Support Engineer:
- ~3-5 years experience within a 2nd/3rd Line Support role within a technical support desk or MSP
- ~Experience with server environments (Windows)
- ~Active Directory/Microsoft 365/Azure
- ~Understanding of network technologies
The successful 3rd Line Support Engineer will be paid a pro-rata'd salary of up to £40,000 per annum. If interested, please apply immediately.
2nd or 3rd Line Support Engineer employer: Alpha Associates Recruitment
Contact Detail:
Alpha Associates Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd or 3rd Line Support Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in server environments and Active Directory. Being able to demonstrate your hands-on experience with these technologies during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common issues faced in 2nd and 3rd line support roles. Prepare to discuss specific scenarios where you've successfully resolved complex problems, as this will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Network with professionals in the industry, particularly those who work in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Research the company’s current projects and technologies they use. Showing that you understand their business and how your skills can contribute to their success will demonstrate your genuine interest in the role.
We think you need these skills to ace 2nd or 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line Support roles. Emphasise your skills with server environments, Active Directory, Microsoft 365, Azure, and network technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to improve processes. Mention specific examples from your previous roles where you successfully managed escalations or contributed to team knowledge.
Highlight Relevant Experience: In your application, clearly outline your 3-5 years of relevant experience. Use bullet points to detail your responsibilities and achievements in previous positions, particularly those related to server management and cloud systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Alpha Associates Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server environments, Active Directory, Microsoft 365, and Azure. Highlight specific examples from your previous roles that demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
As a 3rd Line Support Engineer, you'll be the first point of escalation. Prepare to share examples of complex issues you've resolved in the past, focusing on your thought process and the steps you took to find a solution.
✨Emphasise Team Collaboration
This role involves working closely with the IT Service Desk Manager and other support engineers. Be ready to discuss how you've collaborated with teams in the past to improve processes and build knowledge across the service desk.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
