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- Tasks: Lead the e-commerce strategy, enhancing online customer experience and driving sales.
- Company: Join a fast-growing retail business focused on cutting-edge technology and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and personal growth.
- Why this job: Be part of a team that values customer experience and embraces digital transformation.
- Qualifications: Commercially savvy with analytical skills; passion for improving customer journeys is essential.
- Other info: This role offers a chance to shape the future of e-commerce in a thriving company.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a hugely customer-focused business and are introducing cutting-edge technology and building a dynamic team to further improve the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales. Responsibilities include:
- Improving customer experience, engagement, and conversion across desktop & mobile.
- Delivering the ecommerce experience strategy in line with ever-evolving customer behaviours.
- Partnering with colleagues in performance marketing to ensure the site supports acquisition with a best-in-class customer journey.
- Owning content structure and functionality of the website with a team covering UX, content, SEO & conversion.
- Embedding personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
- Using data to make informed decisions about customer behaviour, conversion funnels, and web performance.
- Identifying opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.
Commercial and analytical with a clear understanding of how to drive revenue. You are passionate about customer experience and know how to turn browsers into loyal customers. You make decisions grounded in analytics, testing, and market trends.
For much more information please apply immediately.
E-commerce Retail Executive employer: Better Placed Ltd - A Sunday Times Top 10 Employer!
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Retail Executive
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and digital marketing. Understanding current technologies and customer behaviours will help you speak confidently about how you can enhance the online experience during interviews.
✨Tip Number 2
Network with professionals in the e-commerce space, especially those who have experience in managing digital storefronts. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer engagement and conversion rates in previous roles. Having concrete data and success stories will demonstrate your capability to drive results.
✨Tip Number 4
Stay updated on the tools and platforms used for e-commerce analytics and personalisation. Being knowledgeable about these technologies will show your commitment to leveraging data for informed decision-making.
We think you need these skills to ace E-commerce Retail Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the E-commerce Retail Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in e-commerce, digital marketing, or customer engagement. Use specific examples that demonstrate your ability to improve online experiences and drive sales.
Showcase Analytical Skills: Since the role requires a strong understanding of data and analytics, include any relevant metrics or achievements from past roles. Mention tools you’ve used for data analysis and how they contributed to improving customer conversion rates.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the company’s mission and values. Show that you’re not just looking for any job, but are genuinely interested in this opportunity.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Showcase Your E-commerce Knowledge
Make sure to brush up on the latest trends in e-commerce, especially around customer experience and conversion strategies. Be prepared to discuss how you would apply these trends to improve site performance and drive engagement.
✨Demonstrate Analytical Skills
Since the role requires a strong understanding of data-driven decision-making, come ready with examples of how you've used analytics to inform your strategies in previous roles. Highlight specific metrics you’ve improved and how you achieved those results.
✨Emphasise Customer-Centric Approach
This position is all about enhancing the customer journey. Be ready to share your thoughts on what makes a great online shopping experience and how you would implement changes to turn browsers into loyal customers.
✨Prepare for Technical Questions
Given the focus on technology and innovation, expect questions about your familiarity with tools and platforms related to e-commerce. Brush up on your knowledge of UX, SEO, and content management systems to demonstrate your technical prowess.
